Carmela Wolniewicz
Tulsa
Summary
Resourceful Patient Account Representative experienced in customer service and healthcare support. Resolved complex challenges through effective communication, time management, and problem-solving skills. Committed to delivering exceptional patient care and enhancing customer experiences.
Overview
16
16
years of professional experience
Work History
Patient Account Representative
Warren Tower, Saint Francis
Tulsa
10.2016 - Current
- Followed up on medical billing for Medicaid and private insurance to ensure timely processing and payment.
- Verified insurance information to facilitate accurate billing and reduce claim denials.
- Facilitated patient referrals to ensure timely care.
- Prior Authorizations
- Accounts receivable and payable
- Running reports
- Assisted in special projects to streamline workflow processes and enhance operational efficiency.
- Word and Excel
Office Manager/Billing Specialist
Chris King Counseling Services
Tulsa
10.2016 - Current
- Medical billing and coding - Medicaid and Private Insurance
- Utilized ICD-10 diagnosis codes to ensure compliance with healthcare regulations.
- Managed accounts receivable and payable processes to ensure timely financial transactions.
- Conducted insurance verification to confirm patient coverage and benefits.
- Managed scheduling appointments to optimize clinic workflow and patient access.
- Created and managed documents using Word and Excel to enhance data organization.
- Organized and maintained personnel files to ensure compliance and facilitate quick access.
- Generated daily, quarterly, and yearly reports while producing essential documents for the company, including intake forms, brochures, business cards, and name badges.
- Assisted in developing employee contracts to establish clear terms of employment.
- Compiled complete new hire data for all employees to ensure accurate onboarding.
Office Manager
Health Concepts Family Services
Tulsa
02.2012 - 07.2015
- Medical billing and coding - Medicaid and Private Insurance
- Coordinated employee insurance enrollments and renewals, overseeing Workers’ Compensation claims to support staff welfare
- Maintained personnel files to ensure accurate employee records and compliance.
- Managed accounts receivable processes to ensure timely payments from clients.
- Handled accounts payable tasks to ensure timely payment of invoices.
- Performed quality assurance checks on medical billing processes to ensure accuracy.
- Utilized QuickBooks for financial record-keeping and reporting.
- Medical billing and coding - Medicaid and Private Insurance
Office Manager
Oklahoma Counseling Services, Inc.
Broken Arrow
01.2010 - 02.2012
- Generated and communicated many policies and procedures to all 135 employees
- Ensured compliance with quality standards
- Scheduled appointments for patients
- Accounts Receivable
- Accounts Payable
- Credit card transactions
- Developed and communicated policies and procedures to 135 employees, ensuring compliance and clarity
- Supported Administrative Director in addressing company-wide issues, including conducting yearly employee evaluations
- Utilized Microsoft Office tools
Education
High School Diploma -
ICC
PennsylvaniaSkills
- Medical billing
- Insurance verification
- Accounts receivable
- Claims processing
Timeline
Patient Account Representative
Warren Tower, Saint Francis
10.2016 - Current
Office Manager/Billing Specialist
Chris King Counseling Services
10.2016 - Current
Office Manager
Health Concepts Family Services
02.2012 - 07.2015
Office Manager
Oklahoma Counseling Services, Inc.
01.2010 - 02.2012
High School Diploma -
ICC