Summary
Overview
Work History
Skills
Accomplishments
Timeline
SalesAssociate

Carmela Martinez

Sales Associate

Summary

Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue and improving buying experience. Consistently recognized for sales performance and excellence in customer service. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Sales Associate

J Crew Factory
Woodbury, NY
12.2019 - 02.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Supervised new employees to use selling strategies and apply best practices.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Sales Associate

Tory Burch
Harriman, NY
03.2016 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Skills

Upselling strategies

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Accomplishments

  • Awarded "GEM" monthly award (going the extra mile) in 2021 and 2022 by Jody Gietl, SVP and GM North America of J. Crew Factory
  • Attained "Million Dollar Club" Status with Tory Burch

Timeline

Sales Associate

J Crew Factory
12.2019 - 02.2023

Sales Associate

Tory Burch
03.2016 - 11.2019

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Carmela MartinezSales Associate