Carmelina Thomas

Dear Hiring Manager, I am writing to express my interest in this position. I have a strong background in customer service, office administration, and leadership, along with a proven ability to balance academic, professional, and personal responsibilities. I am currently pursuing my Associate degree in Administration, with an expected graduation date of March 2027. I have maintained a 3.7 GPA and earned Dean's List honors, reflecting my strong work ethic, time management, and commitment to excellence. Professionally, I have over three years of experience as a Leasing Consultant, where I provided customer service, managed documentation, and supported residents. I also spent three years as a Manager at Jersey Mike's, leading teams, training staff, and overseeing daily operations. In my current role as a Work-Study Receptionist, I manage front desk operations, scheduling, and administrative support in a fast-paced college environment, maintaining professionalism and confidentiality. I am dependable, motivated, and eager to bring my skills and positive attitude to your team. I would welcome the opportunity to contribute and continue growing within your organization. Thank you for your time and consideration. I look forward to the opportunity to speak further.

• Supervised team of 6 staff members.
• Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
• Achieved accurate through effectively helping with student during class time.

• Food Handler Certification, 12/01/23, 12/31/25
• Teaching Certification, 12/01/23, 12/31/25
• CPR Certification, 12/01/23, 12/31/25
• Safe Sleep, 12/01/23, 12/31/25
• 30 hr STARS Training, 12/01/23, 12/31/25
• Bloodborne Pathogen, 12/01/23, 12/31/25
• MLO License, 12/01/23, 12/31/25
• First Aid Certification, 12/01/23, 12/31/25
• Word, powerpoint and excel certification.