Carmelinda Kroll
Southington,CT
Summary
Dynamic and customer-focused Teller with a strong work ethic, honed at Wells Fargo. Proven expertise in cash handling and transaction accuracy, enhancing customer satisfaction through exceptional service. Recognized for building lasting relationships and streamlining operations, contributing to a positive banking experience and increased cross-selling opportunities.
Overview
2026
2026
years of professional experience
Work History
Teller
Wells Fargo
08.1995 - 01.2026
- Generated monthly reports on customer activity and customer feedback.
- Wrote and distributed customer correspondence.
- Calculated fees due, interest and change for customer transactions.
Teller Customer Service
Founders Bank
1990 - 08.1995
- Processed customer transactions accurately and efficiently using banking software.
- Assisted clients with account inquiries, addressing concerns promptly to enhance satisfaction.
- Maintained cash drawer integrity by performing regular reconciliations throughout shifts.
- Provided exceptional service by identifying customer needs and recommending appropriate financial products.
- Ensured compliance with banking regulations by adhering to established policies and procedures.
- Identified opportunities for process improvements, contributing to enhanced operational workflows within the branch.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Fostered positive banking experience, helping customers with account management and service selection.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
High School Diploma -
Southington High
Southington, CTSkills
Exceptional customer service
Strong work ethic
Professionalism and courtesy
Excellent time management skills
Approachable
Positive
Cash handling and management
Friendly
Transaction processing accuracy
Cash handling expertise
Relationship building and management
Cash counting
Goal-oriented focus
Cash drawer balancing
Accomplishments
Received recognition for best customer service, quarterly bonuses for cross selling, recognition for perfect attendance, recognition for passing quarterly training on time and passing yearly audits.
Languages
Italian
Native or Bilingual
Timeline
Teller
Wells Fargo
08.1995 - 01.2026
Teller Customer Service
Founders Bank
1990 - 08.1995
High School Diploma -
Southington High