Quantina Fielder
Greenville,SC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Lead Medical Assistant
Onsite Healthcare & Wellness
03.2021 - Current
- Streamline patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Collect pertinent data and calculations to aid physician in interpreting results.
- Ensure patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Serve as a liaison for patients and addressed inquiries, appointment requests and billing questions.
- Coordinate referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Works directly with the Supervisor/Manager to ensure daily workflows for Medical Assistants and Providers are accomplished.
- Serves as a liaison for the provider to address any scheduling issues.
- Responsible for training new Medical Assistants.
- Serves as a resource to assist Medical Assistants with new & updated processes and procedures.
- Assists Supervisor/Manager in daily monitoring of completion of tasks by all Medical Assistants.
- Divides and delegates various assignments to the clinical team when a Medical Assistant is out of the office.
Supervisor
Kudzu Staffing-Premier Medical Lab
07.2020 - 03.2021
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed the receiving, inventory and dispersant of medical supplies.
- Documented and provided end of shift reports to department heads.
- Assembled Covid Kits and followed Covid Procedures for testing employees upon arrival for shift.
Caregiver
Professional Home Care
07.2019 - 07.2020
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with grooming and dressing needs.
- Prepared meals for clients
Medical Office Assitant
Compass Pain/United Physician Group
02.2019 - 08.2019
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Provided prompt, polite and professional in-person and telephone customer service.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Measured and recorded vitals signs, height and with of patients.
- Maintained patient records, filed, and protected patient information according to HIPPA standards.
Medical Office Assistant
Pain Managment Associates
01.2018 - 02.2019
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Provided prompt, polite and professional in-person and telephone customer service.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Measured and recorded vitals signs, height and with of patients.
- Maintained patient records, filed, and protected patient information according to HIPPA standards.
Medical Office Specialist
New Horizon Family Health Services
01.2017 - 01.2018
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Administered treatments as directed by supervisor
- Registered patients and completed associated paperwork for accurate records.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Maintained cleanliness and orderliness of examination rooms to create a welcoming environment for patients.
- Administered injections under the supervision and orders of physician.
Education
Certificate I Cardiopulmonary Resuscitation - Cardiopulmonary Resuscitation
Greenville Technical College
Greenville, SC05.2019
Certificate in Phlebotomy - Phlebotomy
Greenville Technical College
Greenville, SC06.2018
Certificate Medical Assistant - Medical Assisting
Brown Mackie College-Greenville, SC
Greenville, SC10.2016
Skills
- Vitals Collection and Documentation
- HIPAA Compliance
- Compassionate
- Knowledge of EKG rhythm interpretation
- Decision-Making
- Medical Terminology
- Medical Office Assistant (NCMOA)
- Medical Assistant (NCMA)
- Diagnostic Testing Assistance
- Heartsaver First Aid (First Aid)
- Office Support
Timeline
Lead Medical Assistant
Onsite Healthcare & Wellness
03.2021 - Current
Supervisor
Kudzu Staffing-Premier Medical Lab
07.2020 - 03.2021
Caregiver
Professional Home Care
07.2019 - 07.2020
Medical Office Assitant
Compass Pain/United Physician Group
02.2019 - 08.2019
Medical Office Assistant
Pain Managment Associates
01.2018 - 02.2019
Medical Office Specialist
New Horizon Family Health Services
01.2017 - 01.2018
Certificate I Cardiopulmonary Resuscitation - Cardiopulmonary Resuscitation
Greenville Technical College
Certificate in Phlebotomy - Phlebotomy
Greenville Technical College
Certificate Medical Assistant - Medical Assisting
Brown Mackie College-Greenville, SC
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