CARMELITA CATALA
Longhorn Steakhouse
Bensalem,PA
1
Certification
6
years of professional experience
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Work History
Restaurant Manager
2 Years 7 Months- Managed daily operations to support efficiency, consistency, and quality across food and service.
- Interviewed, selected, trained, and supervised staff to support strong team performance.
- Tracked daily profits in Excel and maintained accurate financial records.
- Recorded bank deposits in Excel to support reliable cash handling.
- Prepared one-on-one feedback notes in Word for employee performance reviews.
- Applied customer feedback to improve restaurant processes and guest experience.
- Promoted positive work environment to support exceptional food and service for each customer.
- Worked with kitchen staff to improve order prep flow and reduce customer wait times.
- Monitored daily operations and addressed service issues promptly to keep service smooth.
- Managed staff schedules and maintained coverage for all shifts.
Restaurant Server
3 Years 6 Months- Cultivated warm relationships with regular customers by offering a welcoming environment.
- Maintained a clean dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased sales significantly by upselling higher-end products to customers.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Education
Associate of Arts - Hospitality Management
- Phi Theta Kappa
- Dean's List
- GPA: 3.0+ GPA
High School Diploma
- Honor Roll
- Involved in clubs such as Building Bridges, Drama Club, and, Femineous Vocalis Select Women's Choir.
- Played JV Softball
- Completed early childhood education pathway
- GPA: 3.0+ GPA
Skills
Improved team coordination and staff performance through active guidance.
Delivered better customer experience through responsive service and effective issue resolution.
Supported stronger business decisions through tracking profitability trends.
Protected operational compliance by following policies and procedures.
Advanced sales and service operations in support of business goals.
Contributed strong proficiency with Excel
Word
PowerPoint
and Outlook.
Certification
- Food Safety Certified
- Servsafe Certified
- RAMP Certified
Timeline
Restaurant Manager
Longhorn Steakhouse
04.2024 - CurrentRead More
Restaurant Server
Longhorn Steakhouse
10.2020 - 04.2024Read More
Bensalem High School
High School Diploma
Read More
Bucks County Community College
Associate of Arts from Hospitality Management
Read More