Summary
Work History
Education
Skills
Work Availability
Timeline
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Carmelita Sparks

Carmelita Sparks

Decatur,GA

Summary

Observant and resourceful Project Manager dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.

Work History

Connectivity Operations Project Manager

Quest Diagnostic Laboratories
10.2016 - 04.2022
  • Planned, directed and coordinated conversion activities in the areas of connectivity operations for company mergers and acquisitions.
  • Participated in the due diligence process, specific to the IT customer conversions
  • Defined project scope, objectives, resource needs, and deliverables.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout acquisition.
  • Maintained communication with project stakeholders and manage expectations
  • Built and established strong partnerships with teams, vendors and contractors.
  • Developed employee and client training plans

Connectivity Operations Implementation Manager, Sr

Quest Diagnostic Laboratories
Tucker, GA
09.2012 - 10.2016
  • Managed multiple complex implementation projects across business units nationally with a team of analysts to assist with converting all company non-standard interfaces to a national standardized format
  • Facilitated cross-functional meetings to ensure proper communication with Business/Sales Leadership
  • Managed the escalation of implementation, development, and support issues to appropriate groups for resolution
  • Oversaw the team portfolio and ensured ongoing quality of implementation projects
  • Facilitated growth within the business by improving staff productivity
  • Mentored and coached local and remote team members
  • Conducted performance evaluations, developed employee and client training plans

Regional Implementation Team Lead

Quest Diagnostics
Woodland Hills, CA
07.2007 - 08.2012
  • Lead multiple software and hardware implementation projects with a team technicians to ensure our client needs and specifications were met
  • Key contact and liaison between Sales, IT, and several high-profile clients
  • Managed the escalation of support issues to appropriate groups for resolution
  • Mentored and coached local and remote team members
  • Conducted performance evaluations, developed employee and client training plans

Implementation Technician

Quest Diagnostic Laboratories
Woodland Hills, CA
08.2004 - 07.2007
  • Implemented, troubleshot, and maintained products and equipment
  • Trained clients and served as a liaison between end users and the business unit
  • Provided systems analysis to recommend and ensure which products or services best fit the customer’s needs
  • Provided support to end users by identifying, researching, and resolving technical problems
  • Documented, tracked, and monitored issues for high profile clients to ensure a timely resolution
  • Trained Sales Reps and other department members on new and upgraded client products and offerings

Education

Master of Information Technology -

American Intercontinental University

Bachelor of Science - Business Management & Administration

University of Phoenix

Skills

  • Customer Relationship Management
  • Stakeholder Relations
  • Project Management
  • Project Development and Lifecycle
  • Performance Improvements
  • Workforce Training
  • Systems Implementation
  • Complex Problem Solving
  • Documentation and Reporting
  • Detail Oriented
  • Team Collaboration
  • Technical Presentations
  • Productivity Improvement
  • Microsoft Office Suite
  • Team Leadership
  • Mergers and Acquisitions Knowledge
  • Staff Training and Development
  • Staff Management
  • Performance Reporting
  • Process Improvements
  • Performance Evaluation and Monitoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Connectivity Operations Project Manager

Quest Diagnostic Laboratories
10.2016 - 04.2022

Connectivity Operations Implementation Manager, Sr

Quest Diagnostic Laboratories
09.2012 - 10.2016

Regional Implementation Team Lead

Quest Diagnostics
07.2007 - 08.2012

Implementation Technician

Quest Diagnostic Laboratories
08.2004 - 07.2007

Master of Information Technology -

American Intercontinental University

Bachelor of Science - Business Management & Administration

University of Phoenix
Carmelita Sparks