LaTonia Smith
Lacombe,LA
Summary
Qualified phlebotomist with robust background in phlebotomy services. Successfully implemented efficient blood collection processes and ensured high patient satisfaction. Demonstrated proficiency in venipuncture and maintaining sample integrity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Phlebotomy Service Representative
Quest Diagnostic Laboratories
06.2006 - Current
- Contributed to the clinic''s compliance efforts by staying updated on industry regulations and guidelines relating to phlebotomy services.
- Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
- Exhibited flexibility in adapting to various shifts based on staffing needs and clinic requirements.
- Provided exceptional customer service by addressing patient inquiries regarding testing procedures professionally and empathetically.
- Achieved consistent positive feedback from patients through compassionate care and clear communication during phlebotomy procedures.
- Streamlined documentation processes by accurately completing required paperwork for each blood collection procedure performed.
- Reduced patient wait times with effective appointment scheduling and time management skills.
- Supported clinical staff by performing additional tasks such as data entry and patient registration when needed.
- Assisted in training new phlebotomists, sharing valuable knowledge and best practices for successful blood collections.
- Maintained inventory levels of supplies necessary for daily operations, ensuring no delays in service provision due to stock shortages.
- Demonstrated excellent attention to detail when labeling specimens, reducing the risk of errors in test results.
- Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
- Ensured patient safety, adhering to strict infection control protocols during all blood draws.
- Increased overall efficiency by maintaining a clean and organized work environment for optimal workflow.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
Research Assistant
Louisiana Heart Hospital LLC
03.2005 - 05.2006
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Identified and resolved data discrepancies, ensuring highest level of accuracy in research outcomes.
- Monitored and documented safety standards to verify compliance.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
Education
Certificate of Technical Studies - Phlebotomy
Lenora's School of Phlebotomy
Slidell, LA05-2000
High School Diploma -
Covington High School
Covington, LA05-1991
Skills
- Order of draw
- Lab safety compliance
- Blood collection techniques
- Data collection
- Butterfly needle technique
- Multitasking and organization
- Phlebotomy procedures
- Capillary puncture
- Specimen handling
- Patient care excellence
- Venipuncture expertise
- Specimen collection proficiency
Certification
- Licensed Phlebotomist - Louisiana State Board of Medical Examiners.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
Timeline
Phlebotomy Service Representative
Quest Diagnostic Laboratories
06.2006 - Current
Research Assistant
Louisiana Heart Hospital LLC
03.2005 - 05.2006
Certificate of Technical Studies - Phlebotomy
Lenora's School of Phlebotomy
High School Diploma -
Covington High School
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