Tamiko Cook

Phlebotomy Service Representative

Quest Diagnostics

04.1995 - Current

Improved patient satisfaction by providing efficient and accurate blood draw services.
Enhanced clinic''s reputation for quality phlebotomy by consistently following proper specimen handling procedures.
Reduced patient wait times with effective appointment scheduling and time management skills.
Ensured patient safety, adhering to strict infection control protocols during all blood draws.
Increased overall efficiency by maintaining a clean and organized work environment for optimal workflow.
Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
Demonstrated excellent attention to detail when labeling specimens, reducing the risk of errors in test results.
Collaborated with team members to optimize phlebotomy service processes and improve patient experience.
Provided exceptional customer service by addressing patient inquiries regarding testing procedures professionally and empathetically.
Assisted in training new phlebotomists, sharing valuable knowledge and best practices for successful blood collections.
Maintained inventory levels of supplies necessary for daily operations, ensuring no delays in service provision due to stock shortages.
Contributed to the clinic''s compliance efforts by staying updated on industry regulations and guidelines relating to phlebotomy services.
Streamlined documentation processes by accurately completing required paperwork for each blood collection procedure performed.
Achieved consistent positive feedback from patients through compassionate care and clear communication during phlebotomy procedures.
Supported clinical staff by performing additional tasks such as data entry and patient registration when needed.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Verified patients' identification for proper sample collection.
Collected blood samples in accordance with laboratory protocols and regulations.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Followed established safety protocols and standards to minimize risk of infection and injury.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Assisted in training and onboarding new phlebotomists.
Verified proper storage and transportation of specimens to laboratories.
Reviewed and processed requisitions for laboratory tests.
Monitored supply levels and placed orders for laboratory supplies.
Participated in quality assurance and competency assessment initiatives.
Performed laboratory tests to assist physicians in diagnosis.
Provided guidance and support to laboratory personnel.
Developed and implemented strategies to improve phlebotomy processes.

Summary

Overview

Work History

Phlebotomy Service Representative

Education

High School Diploma -

Skills

Certification

Timeline

Phlebotomy Service Representative

High School Diploma -

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