Carmella Brown
Kissimmee
Summary
Accomplished customer service professional with a history in benefits coordination and client education. Skilled in conflict resolution and adaptability, capable of navigating challenging situations while maintaining positive client relationships. Also being able to build trust with clients in order to obtain personal information. Experienced in training new staff, promoting a collaborative environment that enhances service delivery. Diligent with solid background in providing exceptional guest services. Proven experience in enhancing guest satisfaction through attentive and personalized service. Demonstrated effective communication and problem-solving skills. Driven to excellence and customer-centric approach is an asset to any organization aiming for outstanding service. I truly enjoy being in the customer service field helping the personal lives of people in today's world.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telesales Concierge
Florida Blue
Orlando, FL
10.2025 - 12.2025
- Conducted post-sales follow-ups to gather valuable feedback for continuous improvement of telesales approach.
- Increased customer satisfaction by implementing effective telesales strategies and providing exceptional customer service.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Processed and recorded customer payments using ERP software, ensuring data accuracy and compliance.
Benefits coordinator
USBA
03.2025 - 05.2025
- Managed ongoing benefits administration, including enrollment, eligibility, and claims resolution.
- Responded to employee inquiries regarding benefits, providing timely and accurate information.
- Provided support during benefits audits and open enrollment periods, contributing to a smooth process.
Warehouse Associate
Amazon
11.2018 - 11.2024
- Operated forklifts safely and efficiently to move, load, and unload materials and products in a high-paced warehouse environment.
- Implemented safety protocols, leading to a 15% decrease in workplace accidents over a six-month period.
- Assisted in training new staff on warehouse procedures and safety protocols, fostering a team-oriented work environment.
Licensed life insurance agent
Globe life
04.2024 - 10.2024
- Educated clients on various insurance products, ensuring they understood coverage options and benefits.
- Utilized CRM software to manage client interactions and maintain accurate records of policies and transactions.
- Maintained compliance with state regulations and company policies to ensure ethical practices in selling insurance.
- Maintained a high level of professionalism and integrity in all client interactions and transactions.
Pharmacy Technician
Rite Aid
09.2017 - 11.2018
- Provided exceptional customer service by addressing patient inquiries and resolving issues related to prescriptions and medications.
- Assisted in inventory management, including ordering, receiving, and restocking medications to ensure optimal inventory levels.
- Maintained a clean and organized work environment to comply with health and safety regulations.
Education
High School Diploma - AP Physics
Lindenwold high school
Lindenwold, United States01.2016
Skills
- Conflict Resolution Expert
- Adaptability Expert
- Professionalism Expert
- Organizational Skills Expert
- Time Management Expert
- Training and Development Expert
- Data Management Expert
- Attention to Detail Expert
- Problem Solving Expert
- CRM Software Utilization Expert
- Employee Communication Expert
- Compliance Knowledge Expert
Certification
Licensed life producer
Languages
English
Full Professional
Timeline
Telesales Concierge
Florida Blue
10.2025 - 12.2025
Benefits coordinator
USBA
03.2025 - 05.2025
Licensed life insurance agent
Globe life
04.2024 - 10.2024
Warehouse Associate
Amazon
11.2018 - 11.2024
Pharmacy Technician
Rite Aid
09.2017 - 11.2018
High School Diploma - AP Physics
Lindenwold high school