Sabrina Ostolaza

• Triaged inbound sales calls, ensuring proper routing, accurate lead capture in CRM, and a positive customer experience.
• Adhered to all compliance guidelines, including the proper use of scripts, authentication protocols, handling of PHI, and Do Not Contact (DNC) business processes.
• Delivered personalized outreach through outbound campaigns, quickly establishing rapport and trust with members.
• Assisted with scheduling and following up on appointments, ensuring timely callback and appointment confirmation.
• Demonstrated professionalism through clear, actionable communication (verbal, written, and listening skills), consistently applying patience and empathy while adapting communication style to customer needs.
• Maintained a high level of accuracy and attention to detail in all tasks.
• Managed a high volume of calls daily, consistently delivering first-call resolution and emphasizing professionalism.
• Navigated multiple systems and screens efficiently, with strong data entry and keyboarding skills.
• Utilized active listening to assess customer needs, relating key information to apply appropriate responses and actions.
• Communicated effectively across multiple channels, including telephone and email, ensuring clarity and responsiveness.
• (Contract – Capital Staffing Solutions)

• Delivered exceptional customer service by addressing member inquiries and resolving issues promptly.
• Processed membership applications and maintained accurate records using CRM systems.
• Educated members on product offerings, enhancing understanding and engagement with services.

Contract work with capital staffing solutions

• Triaged inbound sales calls, ensuring proper routing, accurate lead capture in CRM, and a positive customer experience.
• Adhered to all compliance guidelines, including the proper use of scripts, authentication protocols, handling of PHI, and Do Not Contact (DNC) business processes.
• Delivered personalized outreach through outbound campaigns, quickly establishing rapport and trust with members.
• Assisted with scheduling and following up on appointments, ensuring timely callback and appointment confirmation.
• Demonstrated professionalism through clear, actionable communication (verbal, written, and listening skills), consistently applying patience and empathy while adapting communication style to customer needs.
• Maintained a high level of accuracy and attention to detail in all tasks.
• Managed a high volume of calls daily, consistently delivering first-call resolution and emphasizing professionalism.
• Navigated multiple systems and screens efficiently, with strong data entry and keyboarding skills.
• Utilized active listening to assess customer needs, relating key information to apply appropriate responses and actions.
• Communicated effectively across multiple channels, including telephone and email, ensuring clarity and responsiveness.
• (Contract – Capital Staffing Solutions)

• Managed office supplies inventory, ensuring timely restocking and minimizing costs.
• Coordinated scheduling for meetings and events, optimizing calendar management for team efficiency.
• Implemented filing systems to enhance document retrieval speed and organization.
• Facilitated communication between departments to streamline operations and improve collaboration.

• Manager on duty.
• Maintain records for company documentation.
• Opening/closing as needed.
• Money handling.
• Closing procedures and opening procedures all done in a timely manner.

• Inbound and Outbound calls.
• Enter in the prescriptions.
• Customer service.
• Working on accounts to get prescriptions for supply orders for Durable medical equipment.

• Provided exceptional customer service to members, addressing inquiries and resolving issues promptly.
• Facilitated member access to health resources, ensuring accurate information dissemination.
• Assisted in scheduling appointments and coordinating services for enhanced member experience.
• Maintained thorough knowledge of company programs, offering tailored recommendations to members.

• Managed client accounts to ensure timely service and support.
• Provided product knowledge and solutions to enhance client satisfaction.
• Collaborated with cross-functional teams to streamline communication processes.
• Maintained accurate records of client interactions and transactions for reporting purposes.
• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Completed routine and complex account updates to resolve problems.

• Worked in multiple departments.
• Customer service handled all calls for account management and helped get orders out.
• The concierge team worked with big companies to make sure all needs were met, and accounts stayed active.
• Cold calling prospects and getting them to sales team to get accounts set up.
• The sales team received inbound calls to assist members wanting to start service.