Carmella Esparza Hennessey
Zanesville,Oh
Summary
Proven leader and bilingual communicator, adept in customer relations and small business operations, significantly enhanced client satisfaction at Carmella's Cleaning Company LLC. Skilled in staff and financial management, consistently developed strong client relationships, leading to repeat business. Excelled in high-pressure environments, demonstrating exceptional problem-solving and relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Discover
Zanesville, OH
10.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Military Police
Armed Forces Services
Columbus, OH
12.2015 - 01.2024
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
- Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
- Assisted in the planning and execution of security measures for high-stakes military exercises, ensuring the safety of all personnel involved.
Server
Tlaquepaque Mexican Restaurant & Grill
Zanesville, OH
06.2014 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.0
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.0
Education
Associate of Science - Elementary School Teaching
Zane State College
Zanesville, OH08.2023
Bachelor of Science - Psychology
Zane State College
Zanesville, OH01.2021
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff Management
- Financial Management
- Bilingual in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Discover
10.2023 - 05.2024
Military Police
Armed Forces Services
12.2015 - 01.2024
Server
Tlaquepaque Mexican Restaurant & Grill
06.2014 - 04.2021
Associate of Science - Elementary School Teaching
Zane State College
Bachelor of Science - Psychology
Zane State College