Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmelle Jeremie

Maplewood,New Jersey

Summary

Adept at managing high-stress situations and resolving conflicts, I significantly enhanced customer satisfaction at Gateway Security. As a Spanish Interpreter for TEARS, I bridged communication gaps, ensuring clear understanding across languages. Skilled in customer service and critical thinking, my work has consistently focused on achieving positive outcomes and building strong rapport.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

American Airlines
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased satisfaction.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services and company information.

Spanish Interpreter

TEARS
03.2016 - 09.2022
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Contributed to increased client satisfaction by providing effective language support during important meetings.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Interpreted spoken and written languages other than English and vice versa.

Education

Psychology

Universidad Católica Tecnología Del Cibao
La Vega,Dominican Republic

High School Diploma -

Colegio Eugemio Maria De Hostos
La Vega, Dominican Republic
06.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Conflict Resolution
  • Customer satisfaction measurement
  • Administrative Support
  • Building rapport

Languages

Spanish
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Italian
Elementary

Timeline

Customer Service Representative

American Airlines
10.2023 - Current

Spanish Interpreter

TEARS
03.2016 - 09.2022

Psychology

Universidad Católica Tecnología Del Cibao

High School Diploma -

Colegio Eugemio Maria De Hostos

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Carmelle Jeremie