Carmelo Fuentes

Promoted to Third Shift Supervisor (August 2024) with responsibility for overseeing overnight operations and supervising a team of 12 officers and support staff.

• Supervise the day-to-day overnight operations of hospital safety and security services, ensuring policies and procedures are consistently followed.
• Develop daily staff assignments and shift coverage to maintain appropriate staffing levels and operational continuity.
• Lead, mentor, and support a team of officers, ensuring professionalism, accountability, and compliance with established protocols.
• Review, complete, and follow up on incident reports, emergency responses, and safety concerns on a daily basis.
• Respond to emergency situations involving patients, visitors, and staff, including behavioral crises and violent incidents.
• Conduct regular internal and external patrols of the facility to ensure a safe, secure, and clean environment.
• Monitor assigned areas for suspicious activity, security risks, and maintenance concerns, escalating issues immediately when needed.
• Conduct suicide risk observations and provide one-to-one supervision for high-risk individuals as required.
• Collaborate with clinical and medical teams to support patient safety plans and crisis intervention measures.
• Maintain detailed documentation, safety reports, and incident logs within required timeframes.
• Assist in training new staff and reinforcing safety procedures, de-escalation techniques, and reporting expectations.
• Ensure all safety equipment, assigned areas, and facility spaces remain secure and operational.

• Oversaw controlled access points, ensuring only authorized individuals entered secured areas.
• Conducted patrols and responded to alarms, emergencies, and security breaches.
• Safeguarded personnel, assets, and client property in high-risk environments.
• Managed secure transport and deposit procedures for high-value client assets.
• Completed documentation and security reporting related to incidents and daily operations.

• Maintain order, structure, and security within a highly regulated residential setting.
• Supervise resident movement, behavior, and daily activities while ensuring compliance with facility policies.
• Respond immediately to incidents, medical emergencies, behavioral concerns, and safety risks.
• Conduct regular inspections of resident areas, common spaces, and facility grounds.
• Complete detailed incident reports, behavioral documentation, and daily operational logs.
• Support rehabilitation efforts by maintaining a structured, respectful, and secure environment.
• Work directly with individuals experiencing emotional and behavioral challenges, using de-escalation and crisis response techniques.
• Collaborate with internal departments to ensure safety, compliance, and operational consistency.