Merlina Shorter
Houston,TX
Summary
Communicative Public Safety Officer gifted at empowering, guiding and influencing others to maintain law and order. Excellent problem-solving and multitasking abilities. Highly dedicated individual exhibiting the highest degree of professionalism. Adept at performing all assigned duties. Reliable and attentive with sound judgment and reasoned thinking in dynamic and high-pressure situations.
Overview
5
5
years of professional experience
Work History
Public Safety Officer • Public Safety Officer
University of Texas MD Anderson Cancer Center
10.2019 - Current
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Answered emergency calls for help from citizens and business owners.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Applied principles of law enforcement and fire protection.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Recorded facts to prepare reports documenting incidents and activities.
Material Maintenance • Housekeeping
ABM
10.2018 - 10.2019
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Exceeded goals through effective task prioritization and great work ethic
- Developed and maintained courteous and effective working relationships
Security Officer
Allied Universal Security
Houston, TX
07.2017 - 10.2018
- Monitored daily activities at university buildings and sign visitors in and out of building while maintaining strong communication interaction
- Patrolled and monitored premises in company vehicle and by foot.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Reported suspicious activities and persons to law enforcement.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Assistant Store Manager
Dollar Tree
Housto, TX
05.2016 - 08.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed over 50 customer calls per day.
Education
Recommended Diploma -
Columbus High School
Columbus, TX05.2004
Skills
- Public Safety
- Maintaining Order
- Daily Logs
- Reading Comprehension
- Information Verification
- Effective Working Relationships
Timeline
Public Safety Officer • Public Safety Officer
University of Texas MD Anderson Cancer Center
10.2019 - Current
Material Maintenance • Housekeeping
ABM
10.2018 - 10.2019
Security Officer
Allied Universal Security
07.2017 - 10.2018
Assistant Store Manager
Dollar Tree
05.2016 - 08.2016
Recommended Diploma -
Columbus High School