Carmelo Ramos
Grand Prairie,TX
Summary
Dynamic and customer-focused professional with extensive serving experience, excelling in upselling and enhancing guest satisfaction. Proven ability to train staff and maintain safe food handling practices. Bilingual in Spanish, with strong multitasking skills and a commitment to delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server/ Server Trainer / Cook
Chili's Restaurant
Grand Prairie, TX
03.2025 - Current
- Assisted with food and beverage orders, ensuring timely delivery to enhance dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Deli Clerk
Publix
Tampa, FL
05.2024 - 03.2025
- Assisted customers with deli product selections to enhance satisfaction and improve sales.
- Operated slicing equipment and scales accurately to prepare meats and cheeses for customer orders.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Event Server
Chicken N Pickle
Grand Prairie, TX
01.2024 - 05.2024
- Assisted with setup and breakdown of event spaces for seamless transitions.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Greeter/ Server
The Cheesecake Factory
Fort Lauderdale, FL
09.2021 - 05.2023
- Greeted and welcomed guests, ensuring a positive first impression of the establishment.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Host/ Greeter
Riva - Harbor Beach Marriott
Fort Lauderdale, FL
06.2022 - 01.2023
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed waitlists and reservations using restaurant management software.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts - Liberal Arts
Hudson County Community College
Jersey City, NJSkills
- Exceptional customer service
- Safe food handling
- Spanish speaking
- Keyboard typing 55 wpm
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Server/ Server Trainer / Cook
Chili's Restaurant
03.2025 - Current
Deli Clerk
Publix
05.2024 - 03.2025
Event Server
Chicken N Pickle
01.2024 - 05.2024
Host/ Greeter
Riva - Harbor Beach Marriott
06.2022 - 01.2023
Greeter/ Server
The Cheesecake Factory
09.2021 - 05.2023
Associate of Arts - Liberal Arts
Hudson County Community College