Carmelo Zamudio-Vazquez
Lenexa,KS
Summary
Dedicated Banker well-versed in setting up new customer accounts, following security protocols and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Universal Banker 1
Bank of Labor
Shawnee, KS
03.2023 - Current
- Advised customers on bank products, services and financial planning options.
- Analyzed customer's financial information to determine the best banking products for them.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Processed credit card transactions accurately and efficiently.
- Answered customers' questions and provided information on store procedures or policies.
- Provided excellent customer service by helping customers locate items they were looking for.
- Counted and balanced cashier drawers.
Overnight Custodian
ABC Cleaning
Lee's Summit, MO
07.2019 - Current
- Performed landscaping tasks and removed litter to maintain grounds.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Replaced worn grinding wheels, belts or other consumables as needed.
- Tested finished products for quality assurance purposes.
Direct Sales Representative
Charter Communications, Spectrum
Kansas City, MO
10.2020 - 05.2022
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Discussed service levels with customers and potential upgrades.
- Analyzed sales data from past campaigns to identify areas needing improvement.
- Created reports detailing sales progress, customer feedback, and marketing trends.
- Maintained up-to-date knowledge of company's products and services.
Education
High School Diploma -
Shawnee Mission Northwest High School
Shawnee Mission, KS05-2019
Skills
- Regulatory Compliance
- Bank Sales
- Consumer Banking
- Products and Services Knowledge
- Financial Institution Regulations
- Prospect Calling
- Dual Control Vaults
- New Account Setup
- Teller Support
- Customer Service
- Document Translation
- Fluent in Spanish
- Fluent in English
- Custodial Experience
- Food Industry Service
- Outside Sales
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Universal Banker 1
Bank of Labor
03.2023 - Current
Direct Sales Representative
Charter Communications, Spectrum
10.2020 - 05.2022
Overnight Custodian
ABC Cleaning
07.2019 - Current
High School Diploma -
Shawnee Mission Northwest High School
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