Carmen Adame
5020 Jacarilla Ln North Las Vegas
Summary
Costumer service and cashier
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Experienced with managing cashier teams to ensure smooth and efficient checkout processes. Utilizes team leadership and operational skills to maintain positive customer experience. Track record of effective communication and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Cashier Team Lead
Lee's Discount Liquor
4230 S Rainbow Blvd Las Vegas NV 89103
11.2019 - 01.2025
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored inventory levels and assisted in restocking as needed.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Warehouse Cleark
Office Depot/ Office Max
4323 Alto St Las Vegas NV 89110
02.2001 - 01.2017
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Received, unpacked, and organized incoming shipments to maintain stock accuracy.
- Collaborated with team members to optimize warehouse layout for improved workflow.
- Assisted in training new staff on safety protocols and operational procedures.
- Utilized warehouse management systems to track inventory levels and shipment status.
- Coordinated with shipping department to streamline distribution processes and reduce delays.
- Kept warehouse up to safety and health regulations at all times.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Checked packages and merchandise for damage and notified vendors.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
Education
High School Diploma -
Bachillerato Instituto
Durango México 06-1978
Skills
- Empathy
- Communication
- Patience
- Problem-solving
- Active listening
- Reframing ability
- Time management
- Adaptability
Timeline
Cashier Team Lead
Lee's Discount Liquor
11.2019 - 01.2025
Warehouse Cleark
Office Depot/ Office Max
02.2001 - 01.2017
High School Diploma -
Bachillerato Instituto