Carmen Aguirre
Odessa,TX
Summary
Driven professional with a proven track record at Nurses Unlimited Inc., excelling in customer service and data management. Skilled in Microsoft Office Suite and adept at fostering professional relationships, significantly improving document organization and efficiency. Demonstrates a keen ability to address client inquiries, enhancing customer loyalty and operational productivity.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Nurses Unlimited Inc.
01.2014 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Claims Refund Specialist
Medical Center Hospital Odessa
09.2012 - 01.2014
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Prevented delays and claim denials by correcting information prior to submission.
- Reduced processing time for refunds by streamlining procedures and enhancing communication with other departments.
- Utilized advanced Excel skills for organizing large datasets pertaining to refunds processed, enabling quick retrieval of relevant information when needed.
- Minimized errors in refund documentation by implementing a thorough review process before submission.
- Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
Customer Service Representative
State Farm
08.2007 - 11.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
Medical Office Specialist - Medical
07.2002
GED -
06.2000
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Professional Communication
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Data organization
- Professional and mature
- Invoice Processing
- Relationship Building
- Mail handling
- Data Management
- Spreadsheets
Timeline
Administrative Assistant - Nurses Unlimited Inc.
01.2014 - 05.2016
Claims Refund Specialist - Medical Center Hospital Odessa
09.2012 - 01.2014
Customer Service Representative - State Farm
08.2007 - 11.2012
Career Point College - Medical Office Specialist , Medical
Permian High School - GED,
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