Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Baena

Customer Service Desk Associate
Norcross,GA

Summary

Dedicated Customer Service Representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

FC Associate 1

Amazon
Stone Mountain, GA
04.2021 - Current
  • Packed Items for shipment
  • Followed procedures at all times for personal and team safety.

Customer Service Desk Associate

The Home Depot Store Support Center
Atlanta, GA
01.2019 - Current
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Ensured that customer transactions are processed quickly and accurately.
  • Facilitated will call, carry-out, and delivery orders.
  • Trained new personnel regarding service desk operations, policies and services.

Legal Administrative Assistant

The Law Professionals
Miami Beach, FL
02.2011 - 05.2019
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Greeted clients, answered phones, and scheduled clients’ appointments.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Prepared drafts of forms, letters and agreements for legal staff use.

Education

Vocational English As A Second English

Interactive College of Technology
Atlanta, GA
05.2022

GED -

Miami Lakes Educational Center And Technical College
Hialeah, FL
11.2010

Skills

  • Calm and Professional Under Pressure
  • Active Listening
  • Answering Customer Questions
  • Understanding Customer Needs
  • Detail-Oriented
  • Organized and Proactive
  • Willingness to Learn
  • Collaborative Team Player
  • Courteous with Strong Service Mindset
  • Microsoft Windows
  • Order and Refund Processing
  • Work Task Prioritization

Languages

Spanish
Native or Bilingual

Timeline

FC Associate 1

Amazon
04.2021 - Current

Customer Service Desk Associate

The Home Depot Store Support Center
01.2019 - Current

Legal Administrative Assistant

The Law Professionals
02.2011 - 05.2019

Vocational English As A Second English

Interactive College of Technology

GED -

Miami Lakes Educational Center And Technical College

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Carmen BaenaCustomer Service Desk Associate