Carmen M. Bermudez
Deltona,FL
Summary
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Overview
37
37
years of professional experience
Work History
Lead Direct Support Professional
Sevita Florida Mentors
Daytona Beach, FL
07.2024 - Current
- Accompanied or transported clients to appointments, errands and social activities.
- Built strong and trusting rapport with clients and loved ones.
- Provided crisis intervention during emergency situations and de-escalated difficult behaviors when needed.
- Mentored new employees on job duties associated with being a DSP.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Facilitated communication between DSPs and other departments within the organization.
- Helped clients get in and out of beds and wheelchairs
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
DAY CARE TEACHER/ INFANT TEACHER
Debary Sonshine Academy
Debary, Florida
01.2011 - 08.2013
- Planned and implemented educational activities and lesson plans for children aged 2-5
- Monitored child development and provided a safe and nurturing environment
- Communicated with parents regarding their child's progress and any concerns
- Maintained classroom order and cleanliness, adhering to state regulations
DAY CARE TEACHER/ INFANT TEACHER
Little Sprouts Daycare
Lawrence, Massachusetts
09.1999 - 03.2005
- Planned and implemented educational activities and lesson plans for children aged 2-5
- Monitored child development and provided a safe and nurturing environment
- Communicated with parents regarding their child's progress and any concerns
- Maintained classroom order and cleanliness, adhering to state regulations
SALESCLERK
Avenue
Methuen, Massachusetts
06.2004 - 12.2004
- Provided excellent customer service, assisting customers with product selection and purchase
- Maintained store organization, restoked merchandise, and managed inventory
- Processed transactions quickly and accurately using point-of-sale systems
- Assisted in visual merchandising and promotional displays to boost sales
BILINGUAL INTAKE WORKER
GLCAC inc.
Lawrence, Massachusetts
08.1992 - 09.1999
- Processed applications for low-income assistance programs, ensuring eligibility requirements were met
- Assisted clients in both English and Spanish with completing forms and understanding program benefits
- Maintained accurate records and provided timely updates to case files
- Collaborated with team members to improve intake procedures and enhance client satisfaction
MANAGE CARE INTAKE WORKER / SWITCH BOARD OPERATOR
John Hancock Ins.
Andover, Massachusetts
06.1990 - 08.1992
- Evaluate client's eligibility for insurance benefits and coverage options
- Conduct initial intake interviews for patients
- Coordinate with healthcare providers to obtain necessary documentation and verify patient information
- Collaborate with case managers to ensure seamless transitions of care and comprehensive service
- Data entry of patients' and clients' procedures and medical coding.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.
SALESCLERK
Cherry Web Touraine
Lawrence, Massachusetts
01.1988 - 05.1990
- Provided excellent customer service, assisting customers with product selection and purchase
- Maintained store organization, restoked merchandise, and managed inventory
- Processed transactions quickly and accurately using point-of-sale systems
- Assisted in visual merchandising and promotional displays to boost sales
Education
EARLY CHILDHOOD DEVELOPMENT -
Daytona state college
01.2011
HIGH SCHOOL DIPLOMA -
Jefferson High School
01.2008
EARLY CHILDHOOD DEVELOPMENT -
Northern Essex College
Skills
- Bilingual
- Customer service skills
- Multitasking
- Communicative
- Strong Team Collaborator
- Organized
Volunteer Experience
- Food drives at local church
- Community service toy drive
- Nursing home volunteer
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Lead Direct Support Professional
Sevita Florida Mentors
07.2024 - Current
DAY CARE TEACHER/ INFANT TEACHER
Debary Sonshine Academy
01.2011 - 08.2013
SALESCLERK
Avenue
06.2004 - 12.2004
DAY CARE TEACHER/ INFANT TEACHER
Little Sprouts Daycare
09.1999 - 03.2005
BILINGUAL INTAKE WORKER
GLCAC inc.
08.1992 - 09.1999
MANAGE CARE INTAKE WORKER / SWITCH BOARD OPERATOR
John Hancock Ins.
06.1990 - 08.1992
SALESCLERK
Cherry Web Touraine
01.1988 - 05.1990
EARLY CHILDHOOD DEVELOPMENT -
Daytona state college
HIGH SCHOOL DIPLOMA -
Jefferson High School
EARLY CHILDHOOD DEVELOPMENT -
Northern Essex College