Carmen Brown
Las Vegas
Summary
Intake Clerk with extensive experience in managing student records and ensuring FERPA compliance. Recognized for exceptional attention to detail and customer service skills. Proven track record in streamlining record request processes, enhancing workflow accuracy, and implementing efficient documentation systems. Highly organized with expertise in documentation oversight and data entry, dedicated to supporting stakeholders effectively and fostering a collaborative environment. Adept at leveraging technology to optimize record management solutions, contributing to operational excellence and stakeholder satisfaction.
Overview
27
27
years of professional experience
Work History
Intake Clerk
CCSD, Assessment Department
Las Vegas, NV
01.2026 - Current
- Facilitate communication by answering and routing incoming phone calls to assist schools and department staff.
- Maintained and updated the Google Spreadsheets for tracking department data and activities. Collected employee feedback using training surveys. Compiled post-training reports following each professional development session.
- Analyzed assessment tracker on the Google Spreadsheets to identify trends in departmental contacts, focusing on school regions and reasons for communication.
- Evaluated Bitly reports to confirm proper functioning of manual links and accuracy of the table of contents.
- Maintained and organized transfer student records in the WIDA database to facilitate testing processes.
- Verified compliance of student testing section assignments within the WIDA system to support assessment accuracy.
- Analyzed usage patterns of testing manuals by compiling and reviewing access reports for district employees in Google Spreadsheets.
- Designed and produced test certificates to support schools in recognizing student achievements.
- Assisted in creating materials for professional learning training sessions. Supported classroom setup for effective learning environments.
- Maintained Bitly Google spreadsheet by adding links for newly created manuals to facilitate easy access.
- Compiled on-demand survey reports for all employees attending online trainings using Google Spreadsheets.
- Ensured accurate verification of professional learning trainings within the ELMS database.
- Prepare training materials.
Document Request Specialist
CCSD, Student Record Services
Las Vegas, Nevada
09.2023 - Current
- Reviewed educational records for compliance with state laws and institutional policies.
- Ensured adherence to FERPA guidelines during information request management.
- Managed high call volumes, assisting parents and agencies efficiently.
- Processed online record orders using Infinite Campus and Scrib Order Archive systems.
- Coordinated student enrollment processes, ensuring accurate record maintenance.
- Provided technical support to customers, addressing complex issues effectively.
- Reviewed and verified data for accuracy before final submission to state agencies.
- Participated in ongoing training and compliance activities.
- Maintained a safe working environment by adhering to all safety regulations and procedures.
- Organized mail into trays according to destination or type of service requested.
Office Specialist II
CCSD, Student Record Services
Las Vegas, Nevada
07.2019 - 09.2023
- Processed student records efficiently to ensure compliance and accessibility.
- Coordinated data entry tasks for maintaining updated student information systems.
- Implemented effective filing systems for organizing physical and digital student files.
- Reviewed documents for accuracy, ensuring adherence to district policies and regulations.
- Maintained confidentiality of student records in compliance with legal requirements and FERPA.
- Answered and directed incoming calls to appropriate personnel promptly.
- Executed general office duties, including filing, photocopying, faxing, and scanning documents.
- Managed incoming and outgoing mail and packages, preparing items for shipping.
Elementary School Clerk
CCSD, Lois Craig Elementary School
Las Vegas, Nevada
09.2016 - 06.2019
- Managed student records and ensured data accuracy in registration systems.
- Coordinated course schedules and classroom assignments for faculty and students.
- Assisted with enrollment processes and responded to student inquiries promptly.
- Developed and maintained policies for compliance with educational regulations.
- Trained new staff on registration procedures and software usage effectively.
Various Clerical and Office Support Positions
Clark County School District, CCSD
Las Vegas, Nevada
10.1999 - 09.2016
- Facilitated classroom management and student engagement activities for teachers.
- Supervised students during recess and lunch to ensure safety and compliance.
- Participated in staff meetings to strategize initiatives supporting student success.
- Coordinated clerical duties and managed documents for efficient classroom operations.
- Administered first aid treatments to injured students, ensuring prompt care.
Education
Graduate -
Southern Nevada Vocational School
Las Vegas, NV06-1999
Skills
- Academic record administration
- Recordkeeping and validation
- Detail-oriented approach
- FERPA compliance knowledge
- Proficient in Infinite Campus
- Data entry accuracy
- Office administration
- Effective team leadership
- Exceptional customer service
- Effective organizational skills
- Follow-up skills
- Teamwork
- Experienced in data analysis using Google Spreadsheets
- Certified in CPR and first aid
Awards & Honors
RAVE Reviews, Certificate Of Special Congressional Recognition, Pride Rock Awards
Timeline
Intake Clerk
CCSD, Assessment Department
01.2026 - Current
Document Request Specialist
CCSD, Student Record Services
09.2023 - Current
Office Specialist II
CCSD, Student Record Services
07.2019 - 09.2023
Elementary School Clerk
CCSD, Lois Craig Elementary School
09.2016 - 06.2019
Various Clerical and Office Support Positions
Clark County School District, CCSD
10.1999 - 09.2016
Graduate -
Southern Nevada Vocational School