Carmen Cervantes
Janesville
Summary
Licensed loan officer with over 7 years of experience in financial services, including more than 4 years in consumer lending. Proven ability to assess creditworthiness, recommend optimal financial products, and build lasting client relationships. Committed to delivering exceptional service and helping clients achieve their financial goals. Authorized to work in the U.S. for any employer.
Overview
9
9
years of professional experience
Work History
Member Finance Representative
Educators Credit Union
2021.10 - Current
- Interview members, process and evaluate loan applications, and determine appropriate financial solutions.
- Open and close accounts, resolve member inquiries, and maintain accurate account records.
- Explain loan contracts and ensure proper documentation, including notarizations and fee collections.
- Assist members in financial planning by educating them on credit union products and services.
- Proficient in income verification, Microsoft Word, Excel, and CRM systems.
Teller
Educators Credit Union
2021.04 - 2021.10
- Processed member transactions including deposits, withdrawals, and transfers.
- Maintained balanced cash drawers and ensured accurate daily reconciliations.
- Provided prompt, courteous service while answering questions and updating account details.
Teller
Blackhawk Community Credit Union
2018.11 - 2021.02
- Handled financial transactions such as deposits, money orders, and cashier’s checks.
- Performed account updates, card captures, and documentation filing.
- Maintained accurate member records and provided professional customer support.
Waitress / Server
Whiskey Ranch Bar and Grill
2016.02 - 2021.02
- Managed food and beverage service in a fast-paced restaurant environment.
- Handled on-person transactions, multitasked across multiple tables, and ensured a clean and welcoming space for patrons.
Education
Edgerton High School
Edgerton, WI2012-01
Completed Coursework in General Studies/Nursing
University of Wisconsin–Parkside
Kenosha, WI2012-01
Skills
- Licensed Loan Officer
- Loan Processing & Documentation
- Credit Evaluation & Underwriting
- Customer Service Excellence (10 years)
- Cash Handling & Reconciliation (10 years)
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Record Management
- Financial Planning Assistance
- Bank Secrecy Act Compliance
- Team Collaboration & Communication
Timeline
Member Finance Representative
Educators Credit Union
2021.10 - Current
Teller
Educators Credit Union
2021.04 - 2021.10
Teller
Blackhawk Community Credit Union
2018.11 - 2021.02
Waitress / Server
Whiskey Ranch Bar and Grill
2016.02 - 2021.02
Edgerton High School
Completed Coursework in General Studies/Nursing
University of Wisconsin–Parkside