Carmen Choong
Wichita,Kansas
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
ISG Technology, LLC
08.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
IT STUDENT INTERN (Technical Support)
WSU Foundation & Alumni Center
01.2022 - 05.2023
- Assisted with troubleshooting and resolving technical issues for end-users in a helpdesk environment
- Provided training and support to end-users on new software and hardware systems
- Managed and maintained computer hardware and software systems, including installing and configuring new hardware and software, and performing updates and backups
- Conducted research on emerging technologies and made recommendations for their implementation
- Update donor profiles in Financial Edge7, ensuring accuracy and completeness of data
RECORD OFFICE STUDENT WORKER
Hutchinson Community College
02.2019 - 03.2020
- Streamlined office efficiency by managing incoming requests for student records and promptly addressing inquiries.
- Reduced document processing time, implementing a new digital filing system for easy access and storage.
- Assisted in the transition from paper-based systems to electronic ones, scanning documents into digital formats without losing critical information.
ADMINISTRATIVE ASSISTANT
Magniseven Sdn Bhd, Malaysia
06.2017 - 07.2018
- Started setting up a new accounting system for the business and helped the team to transfer all existing data from Microsoft Excel to the new software for easy transition
- Constantly helping administrative and professional staff through minor computer and software problems like troubleshooting, maintenance, and updates for office system
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Management Information System, Business Analytics
01.2023
- Majored in Management Information System
- Minored in Business Analytics
- GPA: 3.94 GPA
Skills
- Microsoft proficient
- Remote support
- Technical troubleshooting
- Ticket management
- Hardware and software configuration
- Customer service
- Systems analysis
- Active listening
- Desktop support
- Problem-solving
- Technical issues analysis
- User guidance
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
IT Support Specialist - ISG Technology, LLC
08.2023 - Current
IT STUDENT INTERN (Technical Support) - WSU Foundation & Alumni Center
01.2022 - 05.2023
RECORD OFFICE STUDENT WORKER - Hutchinson Community College
02.2019 - 03.2020
ADMINISTRATIVE ASSISTANT - Magniseven Sdn Bhd, Malaysia
06.2017 - 07.2018
Wichita State University - , Management Information System, Business Analytics
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