Alessandra Talloni
Ansonia,CT
Summary
Hardworking, highly motivated professional with leadership experience in residential settings serving persons with a dual-diagnosis of substance abuse and mental health disorders. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objects. Seeking to utilize passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Support Specialist
Ability Beyond
11.2022 - Current
- Prompt or model daily skills, promoting independence.
- Administered medications as prescribed by healthcare professionals, ensuring proper dosage and adherence to medication regimens.
- Monitored residents'' emotional well-being closely while providing compassionate support during difficult periods or transitions within their lives.
- Managed crises effectively by employing conflict resolution skills when dealing with challenging behaviors or situations involving residents.
- Actively participated in ongoing training programs designed to enhance knowledge of best practices within the field of residential support services.
- Promote community integration through activities and linking to resources.
- Promoted a safe and comfortable living environment through regular monitoring and maintenance of residential facilities.
- Continuously evaluated personal performance and sought feedback from supervisors and peers in order to enhance professional development and improve service quality.
- Link persons served to housing opportunities and assists in discharge plans.
- Developing trusting relationships through active listening.
- Collaborates to develop person-center treatment plans.
- Monitored and assisted residents through individual service plans.
After School Facilitator
Family and Children Aid
02.2023 - 09.2023
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Customer Service Representative
Bass Pro Shops
11.2019 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Saint Joseph High School
Trumbull, CTBachelor of Science - Political Science
Penn State University
Harrisburg, PA05-2014
Skills
- Microsoft Proficient
- Leadership
- organization of tasks and time
- Emotional intelligence and building trust
- Data obtaining and reporting
- Community outreach and building relations
- Trained in 5S Principles
Accomplishments
Employee of the Month at Bass Pro Shops in 2020.
Certification
- Mental Health First Aid
- First Aid, CPR & AED
- Direct Support Professional
Timeline
After School Facilitator
Family and Children Aid
02.2023 - 09.2023
Residential Support Specialist
Ability Beyond
11.2022 - Current
Customer Service Representative
Bass Pro Shops
11.2019 - 11.2022
- Mental Health First Aid
- First Aid, CPR & AED
- Direct Support Professional
High School Diploma -
Saint Joseph High School
Bachelor of Science - Political Science
Penn State University
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