Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julian Cardenas

St Cloud,FL

Summary

Tech-savvy and customer-focused Technology Support Specialist with extensive experience in providing high-quality support across multiple industries, including telecommunications, internet services, and retail. Proven ability to diagnose and resolve complex technical issues related to internet connectivity, mobile devices, smart home devices, and in-home networks. Adept at explaining complex technical concepts in clear, accessible terms, ensuring customers feel empowered to manage their technology needs. Expertise in troubleshooting hardware, software, and network issues, while delivering exceptional customer service. Strong communicator with a track record of managing technical escalations, ensuring customer satisfaction, and maintaining up-to-date knowledge of evolving technology trends.

Overview

9
9
years of professional experience

Work History

Residential Support Specialist

Spectrum
02.2025 - Current
  • Delivered in-home and remote support for Spectrum Internet, TV, and Voice services, assisting with device setup, network connectivity, and service restoration.
  • Guided customers through the Spectrum app and account portal, explaining features such as service customization, parental controls, and troubleshooting tools.
  • Resolved technical issues related to modems, routers, streaming devices, and smart TVs, ensuring clear and accessible communication for all users.
  • Partnered with field techs to follow up on escalated service calls, maintaining continuity and excellent customer experience.

Residential Account Executive

Clearwave Fiber
08.2024 - 02.2025
  • Provided direct technical support for residential internet and home network services, assisting customers with installation, setup, and connectivity troubleshooting.
  • Supported customers in configuring Wi-Fi routers, mesh networks, and ethernet setups, ensuring optimal performance and coverage in various home environments.
  • Diagnosed and resolved issues related to slow internet speeds, device connectivity, outages, and modem/router malfunctions, guiding customers through resets and firmware updates.
  • Educated customers on using Clearwave Fiber’s account portal and mobile tools, including features for managing usage, checking service status, and optimizing settings.
  • Delivered step-by-step guidance for new customers setting up home internet, including equipment placement, password configuration, and device pairing.
  • Explained network security features (e.g., firewall settings, parental controls), helping customers manage privacy and access controls confidently.

Retail Consultant – Technology Troubleshooting

Xfinity Comcast
05.2023 - 08.2024
  • Assist customers with:
  • Connectivity issues (Wi-Fi drops, slow speeds)
  • Device syncing and compatibility problems
  • Mobile device setup, activation, and SIM issues
  • App troubleshooting (Company app, Stream, My Account)
  • Walk customers through basic technical fixes: Network resets, modem reboots, and firmware updates
  • Troubleshooting remote controls and set-top boxes
  • Restoring service disruptions and login issues

Retail Consultant Technology Troubleshooting

AT&T
06.2016 - 05.2023
  • Diagnose device issues for smartphones, tablets, and accessories—whether it's connectivity, performance, or user errors.
  • Walk customers through basic troubleshooting steps, such as software updates, settings configuration, or SIM card issues.
  • Demonstrate how to use devices and applications, including setting up email, transferring data, or activating new phones.
  • Determine when issues need escalation to technical support or repair services.
  • Stay current on tech updates and AT&T systems to provide accurate and efficient support.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

High School Diploma -

Wellington High School
Wellington, FL
07.2006

Skills

  • Microsoft Office Suite, Help Desk, Ticketing System, Azure, Network Security Groups, Firewalls, ACLs (Access Control Lists),
  • Virtual Machines, Virtual Networks, Cloud Computing, Active Directory, File Permissions, Windows 10
  • Social skills, Self-confidence, Critical thinking, Active listening, Customer service, Problem resolution, Computer proficiency, Client relations

Languages

Spanish
Native or Bilingual

Timeline

Residential Support Specialist

Spectrum
02.2025 - Current

Residential Account Executive

Clearwave Fiber
08.2024 - 02.2025

Retail Consultant – Technology Troubleshooting

Xfinity Comcast
05.2023 - 08.2024

Retail Consultant Technology Troubleshooting

AT&T
06.2016 - 05.2023

High School Diploma -

Wellington High School

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Julian Cardenas