Carmen Colon
Brooklyn,NY
Summary
Experienced with patient registration processes and administrative duties in healthcare settings. Utilizes organizational skills and attention to detail to maintain accurate records and improve patient flow. Knowledge of effective communication and collaboration in high-demand environments.
Overview
24
24
years of professional experience
Work History
Patient Registration Associate
Brooklyn Hospital Center
ACC
12.2024 - Current
- Streamlined patient registration processes to enhance workflow efficiency.
- Managed patient information systems ensuring accuracy and compliance with regulations.
- Trained new staff on registration protocols and system usage for improved service delivery.
- Collaborated with healthcare teams to resolve patient inquiries and issues promptly.
- Oversaw scheduling of appointments, optimizing resource allocation and patient flow.
- Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
- Enhanced patient registration efficiency by streamlining processes and implementing electronic records management.
- Processed payments from patients for copays, deductibles, or other out-of-pocket expenses as required.
Medical Assistant
The Brooklyn Hospital
86 St. Felix
02.2022 - 12.2024
- Assisted in patient preparation for examinations and procedures, ensuring comfort and compliance.
- Coordinated patient scheduling, optimizing workflow and minimizing wait times.
- Maintained accurate patient records using electronic health record systems, enhancing data accessibility.
- Educated patients on treatment plans and medication instructions, fostering understanding and adherence.
- Monitored vital signs and reported changes to healthcare providers promptly, improving patient care response.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Lead Medical Assistant
Brooklyn Hospital Center
Brooklyn, NY
04.2011 - Current
- Managed providers schedule
- Managed Medical Assistant schedule
- Managed team of 10 medical support personnel.
- Managed coding
- Create schedule for medical support personnel.
- Performed monthly inventory and maintained office and medical supply counts.
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Researched questions and concerns from providers and provided detailed responses.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Verified patients eligibility and claims status with insurance agencies.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Professionally and courteously verified appointment times with patients.
- Scheduled appointments, registered patients and discharge patients.
- Entered orders into the EMR system efficiently and without errors.
- Maintained strict patient and physician confidentiality.
Medical Office Assistant
Brooklyn Hospital Center
Brooklyn, NY
09.2001 - 04.2011
- Provided DHS (Department of Health Services) with corrective action plans.
- Followed infection control procedures.
- Assisted doctors with non-invasive procedures.
- Collected blood, urine and other laboratory specimens and prepared them for lab testing.
- Maintained all confidential personnel files, license and CPR compliance records.
- Monitored vital signs, such as blood pressure and pulse.
- Tested and recorded blood glucose levels.
- Obtained information about clients' medical history.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Monitored for adequate supplies for office.
Education
Bachelor of Science - Business Administration
Boricua College
Brooklyn, NY01-2012
Skills
- Excellent communication skills
- EPIC
- Database management
- Medaptus
- Customer service-oriented
- 45 WPM typing speed
- Allscripts
- Eagle
- Appointment scheduling
- Data entry proficiency
- Insurance verification
- Patient confidentiality
Timeline
Patient Registration Associate
Brooklyn Hospital Center
12.2024 - Current
Medical Assistant
The Brooklyn Hospital
02.2022 - 12.2024
Lead Medical Assistant
Brooklyn Hospital Center
04.2011 - Current
Medical Office Assistant
Brooklyn Hospital Center
09.2001 - 04.2011
Bachelor of Science - Business Administration
Boricua College