Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Niasia Collier

Albany,NY

Summary

Diligent professional with a background in customer service, recognized for a proven track record of efficiently resolving inquiries and maintaining exceptional satisfaction rates. Expertise in leveraging strong communication and problem-solving skills to enhance overall customer experience. Committed to fostering positive relationships and delivering solutions that effectively meet customer needs. A results-driven approach ensures continuous improvement in service delivery and customer engagement.

Overview

6
6
years of professional experience

Work History

Patient Registration Associate

St Peters Health Care
07.2025 - Current
  • Coordinated insurance verification processes to ensure coverage before patient appointments.
  • Promoted a positive work environment fostering teamwork among fellow Patient Registration Associates resulting in improved staff morale.
  • Managed high-volume phone calls.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Medicaid Support Specialist

GDIT
07.2024 - Current
  • Assisted providers with resolving issues related to rejected or denied claims, including correcting errors in coding or resubmitting them according to guidelines.
  • Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Fullfilment Specalist

National Business Technologies
02.2023 - 05.2024
  • Coordinated with other departments to ensure efficient workflow processes.
  • Processed and fulfilled customers order accurately and efficiently, meeting or exceeding daily productivity goals
  • Handled shipping and tracking of packages, ensuring on-time delivery and resolving any issues that arose
  • Provided customer service by responding to inquires and addressing order-related issues with care and professionalism

Digital Shopper

BJ's Wholesale
07.2022 - 02.2023
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Greeted customers and answered product or service questions.

Cashier

Walmart
05.2022 - 06.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.

Customer Service Cashier

Walmart
07.2019 - 03.2022
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Education

Some College (No Degree) -

SUNY Broome Community College
Binghamton, NY

High School Diploma -

Hudson High School
Hudson, NY
06-2018

Skills

  • Customer service
  • Payment Collection
  • Time management skills
  • Written and verbal communication
  • Deadline Management
  • Microsoft Excel, PowerPoint, Outlook, Word and Teams
  • Organization skills
  • Patient confidentiality
  • Medical terminology
  • Teamwork
  • Calm and effective under pressure
  • Multitasking
  • Excellent communication
  • Registration and scheduling

Education and Training

other,other

Timeline

Patient Registration Associate

St Peters Health Care
07.2025 - Current

Medicaid Support Specialist

GDIT
07.2024 - Current

Fullfilment Specalist

National Business Technologies
02.2023 - 05.2024

Digital Shopper

BJ's Wholesale
07.2022 - 02.2023

Cashier

Walmart
05.2022 - 06.2022

Customer Service Cashier

Walmart
07.2019 - 03.2022

High School Diploma -

Hudson High School

Some College (No Degree) -

SUNY Broome Community College

Similar Profiles

CREATE PROFILE
Niasia Collier