Carmen Crook
Summary
Nationally Certified Pharmacy Technician with 15+ years of experience across hospital, retail, and ambulatory care settings, including specialized expertise in 340B program compliance and sterile compounding. Highly skilled in auditing, regulatory adherence, data analysis, and pharmacy operations. Proven ability to evaluate complex documentation, identify compliance risks, and deliver clear, actionable reports. Strong collaborator with experience training staff, supporting audits, and improving pharmacy program performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
340B Pharmacy Program Data Analyst
Inova Health System
03.2023 - Current
- Analyze and interpret 340B data, identifying discrepancies, trends, and compliance risks.
- Conducted audits monthly, quarterly, and annually to ensure compliance with 340B program requirements and regulatory standards, identifying areas for improvement.
- Review program activity, documentation, and billing processes to ensure adherence to policies and eligibility requirements.
- Maintain and optimize split billing software to ensure accurate tracking and reporting.
- Prepared detailed reports of findings, communicating compliance risks and actionable recommendations to leadership for informed decision-making.
- Collaborated with internal departments and external stakeholders to effectively resolve compliance issues, enhancing program integrity.
- Participate in ongoing training and professional development, including 340B Coalition Conference and 340B University.
Certified IV Pharmacy Technician II
Northside Hospital
08.2022 - 11.2023
- Exhibited strong attention to detail in high-risk, high-accuracy sterile environments to ensure patient safety.
- Prepared sterile compounded medications in compliance with USP and standards.
- Ensured compliance with state and federal regulations and internal policies in all pharmacy operations.
- Maintained accurate compounding and operational records to support audit readiness.
- Assisted with inventory control and procurement to maintain operational efficiency.
Prescription Assistance Coordinator/Lead IV Pharmacy Technician
Piedmont Healthcare
05.2018 - 03.2023
- Developed and maintained prescription assistance program for high-volume patient population, enhancing access to necessary medications.
- Managed 340B drug purchasing and inventory, ensuring compliance with program requirements and supporting financial sustainability.
- Prepared sterile compounded medications in compliance with USP 797 and 800 standards.
- Supported audits through thorough documentation review and compliance verification, contributing to program integrity.
- Reported program metrics and compliance data to leadership on a regular basis.
- Trained medical residents, pharmacy staff, and interns on pharmacy operations and compliance processes.
- Collaborated with leadership to optimize resource utilization and resolve operational challenges.
Certified Pharmacy Technician
Kaiser Permanente
09.2017 - 08.2018
- Ensured compliance with pharmacy regulations by managing inventory accurately and maintaining thorough documentation.
- Enhanced operational efficiency by managing inventory control and providing system navigation support.
- Facilitated healthcare provider and patient interactions while upholding pharmacy protocols.
Certified Pharmacy Technician
Publix Pharmacy
Multiple locations
06.2015 - 05.2026
- Processed high-volume prescriptions, ensuring compliance with regulatory and safety standards to safeguard patient health.
- Entered and maintained patient and prescription data, achieving high accuracy to support effective pharmacy operations.
- Resolved complex insurance and billing issues, facilitating accurate reimbursement and improving patient access to medications.
Certified Pharmacy Technician
Rite Aid Pharmacy
06.2011 - 06.2015
- Supported dispensing and preparation of medications per pharmacy standards, enhancing patient safety.
- Managed medication inventory to ensure compliance with ordering and storage regulations.
- Delivered customer support while upholding compliance and confidentiality standards.
Medical Records Specialist
Family Health Care Center
08.2009 - 06.2011
- Ensured accuracy and completeness of patient records in compliance with healthcare regulations.
- Coordinated medical record retrieval and documentation processes to ensure timely access to patient information.
- Converted paper records to electronic systems, enhancing data accessibility and supporting compliance tracking.
Skills
- Pharmacy Compliance & Regulatory Review
- Audit Preparation & Documentation
- Data Analysis & Reporting
- Accreditation readiness
- 340B billing software
- Quality Assurance & Control
- Policy & Procedure Review
- Cross-Functional Collaboration
- Sterile compounding
- Microsoft Excel and Microsoft Word
Certification
- Apexus Advanced 340B Operations Certificate (340B ACE)
- 340B University Certificate
- PTCB Nationally Certified Pharmacy Technician Certification
- Virginia Pharmacy Technician License
- Florida Pharmacy Technician License
- American Red Cross Basic Life Support Certificate
Key Achievements
- Led and supported multiple 340B audits with strong compliance outcomes.
- Improved accuracy of 340B data tracking and reporting through system optimization.
- Developed and maintained Prescription Assistance Program
- Trained and mentored staff across multiple pharmacy settings, improving compliance awareness.
- Demonstrated consistent accuracy in sterile compounding and regulatory adherence.
Timeline
340B Pharmacy Program Data Analyst
Inova Health System
03.2023 - Current
Certified IV Pharmacy Technician II
Northside Hospital
08.2022 - 11.2023
Prescription Assistance Coordinator/Lead IV Pharmacy Technician
Piedmont Healthcare
05.2018 - 03.2023
Certified Pharmacy Technician
Kaiser Permanente
09.2017 - 08.2018
Certified Pharmacy Technician
Publix Pharmacy
06.2015 - 05.2026
Certified Pharmacy Technician
Rite Aid Pharmacy
06.2011 - 06.2015
Medical Records Specialist
Family Health Care Center
08.2009 - 06.2011