Carmen Crook, CPhT, 340B ACE
Summary
Nationally Certified Pharmacy Technician with 15+ years of experience across hospital, retail, and ambulatory care settings, including specialized expertise in 340B program compliance and sterile compounding. Highly skilled in auditing, regulatory adherence, data analysis, and pharmacy operations. Proven ability to evaluate complex documentation, identify compliance risks, and deliver clear, actionable reports. Strong collaborator with experience training staff, supporting audits, and improving pharmacy program performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
340B Pharmacy Program Data Analyst
Inova Health System
Remote
03.2023 - Current
- Conduct monthly, quarterly, and annual audits to ensure compliance with 340B program requirements and regulatory standards.
- Analyze and interpret 340B data, identifying discrepancies, trends, and compliance risks.
- Review program activity, documentation, and billing processes to ensure adherence to policies and eligibility requirements.
- Maintain and optimize split billing software to ensure accurate tracking and reporting.
- Prepare detailed reports of findings and communicate compliance risks and recommendations to leadership.
- Collaborate with internal departments and external stakeholders to resolve compliance issues.
- Participate in ongoing training and professional development, including 340B Coalition Conference and 340B University.
Certified IV Pharmacy Technician II
Northside Hospital
Lawrenceville, GA
08.2022 - 03.2023
- Prepared sterile compounded medications in compliance with USP 797 and 800 standards.
- Ensured adherence to state and federal regulations and internal policies during all pharmacy operations.
- Assisted with inventory control and procurement to maintain operational efficiency.
- Supported audit readiness by maintaining accurate compounding and operational records.
- Demonstrated strong attention to detail in high-risk, high-accuracy sterile environments.
Certified IV Pharmacy Tech/Pharmacy Buyer
Piedmont Healthcare
Athens, GA
05.2018 - 03.2023
- Managed 340B drug purchasing and inventory, ensuring compliance with program requirements.
- Supported and participated in audits, including documentation review and compliance verification.
- Developed and maintained prescription assistance program serving a high-volume patient population.
- Reported program metrics and compliance data to leadership on a regular basis.
- Trained medical residents, pharmacy staff, and interns on pharmacy operations and compliance processes.
- Collaborated with leadership to optimize resource utilization and resolve operational challenges.
- Prepared sterile compounded medications in compliance with USP 797 and 800 standards.
Certified Pharmacy Technician
Kaiser Permanente
Tucker, GA
09.2017 - 08.2018
- Maintained compliance with pharmacy regulations through accurate inventory management and documentation.
- Assisted healthcare providers and patients while ensuring adherence to pharmacy protocols.
- Supported operational efficiency through inventory control and system navigation assistance.
Certified Pharmacy Technician
Publix Pharmacy
Multiple Locations
06.2015 - Current
- Processed high-volume prescriptions while maintaining compliance with regulatory and safety standards.
- Resolved complex insurance and billing issues, ensuring accurate documentation and reimbursement.
- Entered and maintained patient and prescription data with a high degree of accuracy.
Certified Pharmacy Technician
Rite Aid Pharmacy
Griffin, GA
06.2011 - 06.2015
- Maintained medication inventory and ensured compliance with ordering and storage regulations.
- Assisted in dispensing and preparation of medications in accordance with pharmacy standards.
- Provided customer support while maintaining compliance and confidentiality.
Medical Records Specialist
Family Health Care Center
Statesboro, GA
08.2009 - 06.2011
- Ensured accuracy and completeness of patient records in compliance with healthcare regulations.
- Managed medical record retrieval and documentation processes.
- Transitioned paper records to electronic systems, improving data accessibility and compliance tracking.
Education
High School Diploma -
Upson-Lee High School
Thomaston, GA05-2007
Skills
- Pharmacy Compliance & Regulatory Review
- 340B Program Auditing & Oversight
- Accreditation & Inspection Readiness
- Sterile Compounding(USP 797/800 )
- Data Analysis & Reporting
- Policy & Procedure Review
- Quality Assurance & Control
- Audit Preparation & Documentation
- Cross-Functional Collaboration
- Microsoft Excel (data analysis, reporting, tracking)
- Microsoft Word (documentation and reporting)
- Split Billing Software (340B)
Key Achievements
- Led and supported multiple 340B audits with strong compliance outcomes.
- Improved accuracy of 340B data tracking and reporting through system optimization.
- Trained and mentored staff across multiple pharmacy settings, improving compliance awareness.
- Demonstrated consistent accuracy in sterile compounding and regulatory adherence.
Certification
- Apexus Advanced 340B Operations Certificate (340B ACE)
- 340B University Certificate
- PTCB Nationally Certified Pharmacy Technician Certification
- Virginia Pharmacy Technician License
- Florida Pharmacy Technician License
- American Red Cross Basic Life Support Certificate
Additional Information
- 15+ years of pharmacy experience across diverse settings
- Strong analytical, organizational, and communication skills
- Experienced in regulatory compliance and audit processes
- Willing to travel for inspections and surveys
Timeline
340B Pharmacy Program Data Analyst
Inova Health System
03.2023 - Current
Certified IV Pharmacy Technician II
Northside Hospital
08.2022 - 03.2023
Certified IV Pharmacy Tech/Pharmacy Buyer
Piedmont Healthcare
05.2018 - 03.2023
Certified Pharmacy Technician
Kaiser Permanente
09.2017 - 08.2018
Certified Pharmacy Technician
Publix Pharmacy
06.2015 - Current
Certified Pharmacy Technician
Rite Aid Pharmacy
06.2011 - 06.2015
Medical Records Specialist
Family Health Care Center
08.2009 - 06.2011
High School Diploma -
Upson-Lee High School