Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Carmen Davila

Wilkes Barre,PA

Summary

Dynamic customer service professional with extensive experience at JC2KREATION'S, adept at resolving conflicts and enhancing customer loyalty. Skilled in call management and data entry, I excel in high-pressure environments, ensuring customer satisfaction and operational efficiency. Proven ability to leverage critical thinking to improve service outcomes and drive repeat business.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

JC2KREATION'S
Scranton, PA
05.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Assistant Store Manager

7 Eleven Store
Central Falls, RI
01.2011 - 02.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

All Subject

Baringer High School
Newark, NJ
06.1995

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Call management
  • Appointment scheduling
  • Data collection

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

JC2KREATION'S
05.2017 - Current

Assistant Store Manager

7 Eleven Store
01.2011 - 02.2017

All Subject

Baringer High School
Carmen Davila