CARMEN DUBE
INDIANAPOLIS
Summary
Results-driven professional with a strong focus on customer service and inventory management. Proven ability in visual merchandising and cash handling, contributing to enhanced customer satisfaction and streamlined store operations.
Overview
30
30
years of professional experience
Work History
Assistant Store Manager
Build A Bear Workshop Inc
Indianapolis
04.2025 - Current
- Supported inventory management and ensured product availability for customers.
- Assisted in daily store operations and maintained effective team communication.
- Monitored visual merchandising standards to maintain appealing product displays.
Key Holder
Party City
Avon
02.2024 - 03.2025
- Assisted customers with product selections and inquiries during busy store hours.
- Managed cash register operations and handled transactions accurately.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Line Server
MCL
INDIANAPOLIS
08.2023 - 02.2024
- Served food items efficiently to customers in a fast-paced environment.
- Maintained cleanliness and organization of serving stations throughout shifts.
- Assisted customers with meal choices and special dietary needs.
Store Manager
Shoe Show
INDIANAPOLIS
08.2019 - 03.2023
- Managed daily store operations and ensured optimal customer experience.
- Supervised staff training and development to enhance team performance.
- Maintained inventory levels and organized stock for efficient sales flow.
- Implemented visual merchandising standards to create appealing displays.
Multi-Unit Manager
Payless Shoes Source
INDIANAPOLIS
12.2017 - 05.2019
- Managed daily operations across multiple retail locations to ensure smooth performance.
- Monitored financial performance and adjusted strategies for improved profitability.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
General Manager
Johnny Rockets Restaurant
INDIANAPOLIS
09.1995 - 11.2017
- Oversaw daily operations of high-volume restaurant environment.
- Managed staff recruitment, training, and performance evaluations.
- Ensured compliance with health and safety regulations.
- Monitored financial performance and budget adherence.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
Education
Certificate of Technical Studies - Business
Ivy Tech Community College of Indiana
Indianapolis, IN05-2020
High School Diploma -
Decatur Central High School
Indianapolis, IN06-1991
Skills
- Inventory management
- Visual merchandising
- Customer service
- Cash handling
- Sales strategy
- Team leadership
Timeline
Assistant Store Manager
Build A Bear Workshop Inc
04.2025 - Current
Key Holder
Party City
02.2024 - 03.2025
Line Server
MCL
08.2023 - 02.2024
Store Manager
Shoe Show
08.2019 - 03.2023
Multi-Unit Manager
Payless Shoes Source
12.2017 - 05.2019
General Manager
Johnny Rockets Restaurant
09.1995 - 11.2017
Certificate of Technical Studies - Business
Ivy Tech Community College of Indiana
High School Diploma -
Decatur Central High School