Hi, I’m
Carmen Dyer
Kennewick,WA
Summary
Driven Office Support Specialist/Medical Esthetician with a proven track record at Atomic Dermatology Medspa, enhancing office efficiency and customer satisfaction. Excelled in document management and verbal communication, fostering positive work environments and streamlining administrative processes. Demonstrated expertise in Microsoft Office/Excel and confidential document control, significantly improving operational workflows.
Overview
5
years of professional experience
Work History
Atomic Dermatology Medspa
Office Support Specialist/Medical Esthetician
2022.09 - Current (2 years)
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Matrix
Claims Specialist
2022.03 - 2022.09 (6 months)
Job overview
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Avenue 5 Corporation
Assistant Property Manager
2019.06 - 2021.05 (1 year & 11 months)
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Education
River View High School , Kennewick, WA
High School Diploma
06.1998
University Overview
- Relevant Coursework: Business Management & Human Resource Management
- Social Sciences
- Psychology
- 3.8 GPA
Skills
- Verbal Communication
- File Organization
- Document Management
- Calendar Management
- Confidential Document Control
- Proficient in Microsoft Office/Excel
- Customer and client relations
Timeline
Office Support Specialist/Medical Esthetician
Atomic Dermatology Medspa
2022.09 - Current (2 years)
Claims Specialist
Matrix
2022.03 - 2022.09 (6 months)
Assistant Property Manager
Avenue 5 Corporation
2019.06 - 2021.05 (1 year & 11 months)
River View High School
High School Diploma
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