Carmen Echevarria
Orlando,USA
Summary
Detail-oriented Registered Pharmacy Technician skilled in pharmacy operations and patient safety. Experienced in prescription workflows, medication retrieval, and HIPAA compliance, with strong bilingual communication skills. Committed to enhancing patient outcomes and service excellence in a collaborative healthcare environment.
Overview
15
15
years of professional experience
Work History
SPANISH TRANSLATOR/INTERPRETER
Impact Services
Stone Mountain, USA
02.2021 - 04.2025
- Clarified client translation requirements for car insurance accidents to ensure accurate and tailored service.
- Facilitated live conversations and meetings between Spanish and English speakers, enhancing communication clarity in professional settings.
CUSTOMER SERVICE REPRESENTATIVE
Mortgage Networks
Maitland, USA
05.2015 - 01.2020
- Directed customer requests to licensed representatives, improving response times and customer satisfaction.
- Established customer accounts by gathering necessary information and inputting data into the system. and updated customer accounts to maintain accurate and current information.
- Operated predictive dialer to connect clients with mortgage specialists, facilitating timely service.
INSURANCE VERIFICATION SPECIALIST
Orlando Pain/Medical Rehab
Winter Springs, USA
03.2010 - 01.2015
- Facilitated insurance benefit verification and financial clearance, enhancing patient access to necessary services.
- Verified referral authorizations and pre-certifications, ensuring patient service eligibility and compliance.
- Evaluated patient identifiers for clinical accuracy and compliance.
- Calculated patient financial responsibilities and generated detailed statements, improving transparency in billing.
- Managed billing and collections in accordance with regulatory requirements.
Education
Some College (No Degree) - Pharmacy Technician
Concorde Career Institute
Orlando, FLSome College (No Degree) - Medical Office Administrator
Concorde Career Institute
Orlando, FL07-2019
DIPLOMA - Business
John F. Kennedy
Paterson, NJ01-1979
Skills
- Document translation
- Translation accuracy
- Bilingual Spanish communication
- Translation services
- Translation technology
- Terminology management
- Simultaneous interpretation
- Cultural competence
- Customer service excellence
Languages
- English
- Spanish
Timeline
SPANISH TRANSLATOR/INTERPRETER
Impact Services
02.2021 - 04.2025
CUSTOMER SERVICE REPRESENTATIVE
Mortgage Networks
05.2015 - 01.2020
INSURANCE VERIFICATION SPECIALIST
Orlando Pain/Medical Rehab
03.2010 - 01.2015
Some College (No Degree) - Pharmacy Technician
Concorde Career Institute
Some College (No Degree) - Medical Office Administrator
Concorde Career Institute
DIPLOMA - Business
John F. Kennedy