Carmen Esparza
Chicago,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
CSR
Domino's Pizza
Chicago, IL
04.2023 - 07.2023
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Processed orders, forms, applications, and requests.
- Identified customer needs and provided appropriate solutions.
- Developed strategies to improve quality of customer service delivery.
- Established processes to ensure efficient workflow throughout the organization.
Office Administrative Assistant
One Summer Chicago
Chicago, IL
06.2022 - 08.2022
- Created expense reports, tracked invoices, and processed payments.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
Education
High School Diploma -
Muchin College Prep
Chicago, IL06.2023
Skills
- Adaptive Team Player
- Customer Service
- Teamwork and Collaboration
- Strategic Planning
- Good Judgment
Languages
Spanish
Limited
Accomplishments
- Girl Scouts for 13 years
- High Honor Roll every semester of my high school career
References
References available upon request.
Timeline
CSR
Domino's Pizza
04.2023 - 07.2023
Office Administrative Assistant
One Summer Chicago
06.2022 - 08.2022
High School Diploma -
Muchin College Prep
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