LAVONDA ELLIOTT
Washington,DC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
CSR
Department of Parks and Recreation (DC Gov't
Washington , DC
10.2023 - Current
- Worked collaboratively with team members to achieve goals.
- Actively contributed to the improvement of department processes.
- Participated in training sessions to enhance skills and knowledge.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Camp Counselor
Department of Parks and Recreation (DC Gov't
Washington , DC
07.2023 - 09.2023
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
- Improved camper experience with list of flash-fun ideas.
Sanitation Technician
Department Of Public Works And Highways
Washington , DC
10.2022 - 07.2023
- Applied industrial chemicals safely to clean surfaces in various environments.
- Followed strict safety protocols when handling hazardous materials such as chemicals or detergents.
- Adhered to all OSHA requirements regarding personal protective equipment.
- Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
- Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner and other cleaning equipment.
- Removed trash and waste from work areas to designated collection points.
- Maintained records of sanitation activities on a daily basis.
Delivery Associate
G1 Trans
Hyattsville , MD
06.2018 - 11.2021
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Maintained accurate logbook of deliveries and pick-ups.
- Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
- Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
Education
High School Diploma -
Phelps Architecture Construction And Engineering High School
Washington, DC06-1996
Skills
- Customer Service
- Adaptive team player
- Conflict Resolution
- Customer Relationship Management (CRM)
Timeline
CSR
Department of Parks and Recreation (DC Gov't
10.2023 - Current
Camp Counselor
Department of Parks and Recreation (DC Gov't
07.2023 - 09.2023
Sanitation Technician
Department Of Public Works And Highways
10.2022 - 07.2023
Delivery Associate
G1 Trans
06.2018 - 11.2021
High School Diploma -
Phelps Architecture Construction And Engineering High School
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