Summary
Overview
Work History
Education
Skills
Timeline
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Holly Bradshaw

Granite City,IL

Summary

Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.

Overview

23
23
years of professional experience

Work History

CSR

Dynamic Transit Co
Granite City, IL
02.2021 - Current
  • Overseeing several accounts for our top customers.
  • Responsibilities include managing pick up and delivery appointments, communicating any problems or issues with our customer, solving daily problems, daily reports, transferring and processing billing, working one on one with customers to ensure quality control and compliance and working closely with our driver management team and our load planners. Proficient in McLeod systems.

Executive Assistant

Casual Tees
Edwardsville, IL
08.2017 - 02.2021
  • Responsible for assisting Senior Sales Agent with multiple clients.
  • Duties include submitting orders, developing customer websites with custom art, managing inventory, and assisting customers.

Front Desk Supervisor

Maryville Women's Center
Maryville, IL
09.2001 - 01.2014
  • Provide training and assistance for new employees on Nextgen medical system and job procedures.
  • Responsible for employee schedules, preparing medical records, providing quality customer service to our patients and offering support to the staff.
  • Preparing office staff for HIPAA audits.

Assistant Store Manager

Limited Too, INC
Brentwood, MO
01.2004 - 05.2005
  • Assistant Manager for a children's clothing store that had a volume of $500,000 monthly. Thirty sales associates under my direction.
  • Responsiblities included preparing the weekly employee schedule, supervising employees each shift. Interview, hires and train new associates. Prepare daily bank deposits, perform loss/prevention duties, customer service and problem solving.

Education

High School Diploma -

Granite City Senior High School
Granite City, IL
05-2000

Some College (No Degree) -

Southwestern Illinois College
Belleville, IL

Skills

  • Complaint Handling
  • Account updating
  • Adaptive team player
  • High-energy attitude
  • Staff Training
  • Profficient in Microsoft Office, Excel and McLeod

Timeline

CSR

Dynamic Transit Co
02.2021 - Current

Executive Assistant

Casual Tees
08.2017 - 02.2021

Assistant Store Manager

Limited Too, INC
01.2004 - 05.2005

Front Desk Supervisor

Maryville Women's Center
09.2001 - 01.2014

High School Diploma -

Granite City Senior High School

Some College (No Degree) -

Southwestern Illinois College

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Holly Bradshaw