Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Feliz

The Bronx,NY

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, questions, and issue resolution .

Overview

8
8
years of professional experience

Work History

Sales Manager

Rent-A-Center
05.2021 - Current
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • actively stay informed about latest sales offerings and loyalty programs.


Manager

McDonald's
12.2015 - 03.2021
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • meticulously handled POS system transactions include credit, cash , returns and refunds .
  • Reduced cross contaminations by implementing and monitoring strict infection control protocols.

Education

No Degree - Lincense Esthetician

Brittany Beauty School
The Bronx, NY
06.2024

High School Diploma -

High School For Language And Innovation
Bronx, NY
06.2017

Skills

  • Performance Management
  • Supply Ordering
  • Customer service excellence
  • Data Entry
  • Maintains Confidentiality
  • Follow-Up Skills

Languages

English
Spanish

Timeline

Sales Manager

Rent-A-Center
05.2021 - Current

Manager

McDonald's
12.2015 - 03.2021

No Degree - Lincense Esthetician

Brittany Beauty School

High School Diploma -

High School For Language And Innovation

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Carmen Feliz