CARMEN FELIZ DE LA ROSA
MCD Cyber Cafe LLC
Passaic,New Jersey
8
Years of experience
Detail-oriented Assistant Store Manager with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in problem-solving and staff supervision to drive effective customer engagement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Assistant Store Manager
5 Years 11 Months- Led daily operations ensuring optimal customer service and satisfaction.
- Analyzed sales data to identify trends and improve performance metrics.
- Resolved customer complaints effectively, enhancing overall guest experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Quality Control Analyst
10 Months- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Packaged products accurately, ensuring adherence to quality standards and customer specifications.
- Managed inventory levels, conducting regular stock counts to maintain accurate records.
- Collaborated with team members to optimize picking routes, reducing order fulfillment time.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Education
High School Diploma
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Inventory control
Staff supervision
Timeline
Assistant Store Manager
MCD Cyber Cafe LLC
11.2020 - CurrentRead More
Quality Control Analyst
Port Logistics Group
09.2018 - 07.2019Read More
Victor Garrido School
High School Diploma
Read More