Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Fernandez

Wausau,WI

Summary

Capable Server/Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in up-scale dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.

Overview

2
2
years of professional experience

Work History

Bartender/Server/Banquet

Greenwood Hills Country Club
03.2023 - 08.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Host/Room Service

Van Acre, Hilton Garden Inn
10.2022 - 08.2023
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Seated patrons based on guest preferences and seating availability.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Used cash registers and credit card machines to cash out customers.
  • Coordinated closely with event planners for successful execution of private functions held at the restaurant.

To-go Specialist/Host

Olive Garden
01.2022 - 01.2023
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Cleaned and organized kitchen, dining and service areas.
  • Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Cashier

Pick N Save
10.2021 - 02.2022
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Education

Bachelor of Arts -

Loyola University Chicago
Chicago, IL
01.2027

High School -

Mosinee High School
Mosinee, WI
12.2021

Skills

  • Work quick & well under pressure
  • Liquor knowledge
  • Time management
  • Problem solving skills
  • Customer service
  • Conversation skills
  • Good memory
  • Quick learner/ability to grasp new skills

Languages

English
Native or Bilingual
Spanish
Limited Working
Portuguese
Elementary

Timeline

Bartender/Server/Banquet

Greenwood Hills Country Club
03.2023 - 08.2023

Host/Room Service

Van Acre, Hilton Garden Inn
10.2022 - 08.2023

To-go Specialist/Host

Olive Garden
01.2022 - 01.2023

Cashier

Pick N Save
10.2021 - 02.2022

Bachelor of Arts -

Loyola University Chicago

High School -

Mosinee High School

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Carmen Fernandez