Carmen Fleming
Elizabeth City,NC
Summary
Compassionate behavioral health–focused professional with 3+ years of psychology education and experience supporting individuals in high-stress environments. Skilled in crisis response, case documentation, client communication, and coordinating resources for individuals with complex needs. Proven ability to manage sensitive information, de-escalate conflict, and collaborate across teams. Seeking a remote role in behavioral health, case coordination, or social services to build toward a Master of Social Work (MSW).
Overview
2024
2024
years of professional experience
Work History
Team Lead - Event Based
Herb Heads
Suffolk
01.2024 - 2026
- Provided operational leadership during staffing gaps
- Implementation of staff performance metrics to enhance team productivity and accountability.
- Coordinated training programs to upskill team members of 4+, resulting in improved performance and productivity metrics.
- Worked different stations to provide optimal coverage and meet production goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
QVC
Remote
01.2019 - 2025
- Provided high-volume client support during peak periods, handling 50–70+ cases per shift with a focus on de-escalation and resolution
- Maintained detailed case documentation and coordinated follow-ups for ongoing client needs
- Collaborated with cross-functional teams to address complex service concerns
- Applied strong communication and problem-solving skills to meet strict performance and compliance standards
Children's Ministry Assistant
Word and Faith Ministries
Roanoke Rapids/Remote
2016 - 2024
- Conducted regular public speaking and group engagement to deliver messages, provide encouragement, and support educational and values-based discussions.
- Participated in ongoing outreach and recruitment, welcoming new members into community programs and connecting individuals to support networks.
- Partnered with ministry leadership to address community requirements, coordinate services, and ensure the organization's continuity of care.
- Coordinated engaging and age-appropriate activities, fostering spiritual growth and community among children.
Assistant Manager
Boddie-Noell Enterprises
Camden
01.2023 - 01.2024
- Promoted into leadership track after completing 6 months of training and evaluation, including passing performance-based skill tests
- Led a team of 6 employees per shift, providing guidance, conflict resolution, and support in high-stress situations
- Monitored workflow, delegated tasks, and ensured adherence to company policies and procedures
- Applied strong interpersonal and leadership skills to maintain a structured, supportive work environment
Resident Assistant
Elizabeth City State University
Elizabeth City
01.2019 - 01.2023
- Supported residents through personal, academic, and crisis-related challenges.
- Responded to and documented incidents involving conflict and mental health concerns.
- **Facilitated community-building events to enhance resident engagement and strengthen peer relationships.**
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Education
Some College (No Degree) -
Elizabeth City State University
Elizabeth City, NCSkills
- Crisis De-escalation
- Case Documentation & Tracking
- Client Intake & Support
- Resource Coordination
- Confidentiality & Compliance
- Behavioral Support Techniques
- Remote Communication & CRM Systems
Timeline
Team Lead - Event Based
Herb Heads
01.2024 - 2026
Assistant Manager
Boddie-Noell Enterprises
01.2023 - 01.2024
Customer Service Representative
QVC
01.2019 - 2025
Resident Assistant
Elizabeth City State University
01.2019 - 01.2023
Children's Ministry Assistant
Word and Faith Ministries
2016 - 2024
Some College (No Degree) -
Elizabeth City State University