Carmen Flores

Certified Pharmacy Technician

Walter’s Pharmacy

03.2013 - Current

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs..
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Reviewed and verified customer information and insurance provider information.
Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
Ensured medication safety with thorough verification of prescription orders and drug interactions.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Communicated directly with doctors offices via telephone, fax and email.

Summary

Overview

Work History

Certified Pharmacy Technician

Education

HSE -

Skills

Certification

Timeline

Certified Pharmacy Technician

HSE -

Similar Profiles

Jordan MacielJordan Maciel

Kevin MonterosoKevin Monteroso

Rafaa KorinaRafaa Korina