Carmen Garcia
Halifax,PA
Summary
Dynamic healthcare operations professional with over 20 years of experience optimizing practice management for enhanced efficiency and effectiveness. Expertise in strategic planning and process improvement drives superior clinic operations, ensures compliance with regulatory standards, and maintains high-quality patient care. Proven track record in quality assurance fosters a culture of excellence among staff, contributing to overall organizational success. Committed to leveraging extensive industry knowledge to support continuous improvement and operational excellence in healthcare settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Practice Manager
Oak Street Health
Harrisburg, PA
08.2024 - 01.2026
- Streamlined practice operations to enhance patient flow and reduce wait times.
- Led team meetings to discuss performance metrics and improve service delivery.
- Developed and implemented training programs for staff to enhance clinical skills.
- Coordinated patient scheduling systems, optimizing appointment availability and resource allocation.
- Managed vendor relationships to ensure timely supply chain support for practice needs.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
Manager
Planned Parenthood
Harrisburg, PA
07.2010 - 08.2024
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Provided pre- and post-operative care.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Performed Ultrasounds.
- Bilingual. Provided interpretation to Spanish patients.
Cook, Cashier (Front and Drive-Thru)
McDonalds
Kline Village Center
01.2003 - 02.2006
- Trained new cashiers on procedures, customer service and sales techniques.
- Greeted customers promptly.
- Received customer payments.
- Described products and services in detail.
- Assisted customers in selecting items based on needs.
- Reported security and service incidents to management.
- Collected and stored coupons.
MA
Hamilton Health Center
Harrisburg, PA
11.2005 - 01.2006
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Provided pre- and post-operative care.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Medical Assistant Certificate - Medical Assistant
Thompson Institute
Harrisburg, PA01.2005
High School Diploma - undefined
Harrisburg High School
Harrisburg, PA01.2004
Skills
- Lab testing and reporting
- Lab equipment maintenance
- Customer Service
- Vital Signs
- Medical Procedures
- Team Player
- Blood Pressure
- Prepared Patient Rooms
- Medical History
- CPR First Aid
- Payment processing
- Multi-tasking ability
- Friendly demeanor
- Adaptability
- Cleanliness
- Computer proficiency
- Good telephone etiquette
- Medical laboratory procedures
- Phlebotomy knowledge
- HIPPA compliance
- Ultrasound Technician
- Schedule management
- Practice management
- Staff management
- Workflow management
- Fluent bilingualism- Spanish
- Cross-cultural communication
Certification
- Certified Translator (Spanish), Planned Parenthood - July 2010-August 2024
Talent
Bilingual (Spanish)
Timeline
Practice Manager
Oak Street Health
08.2024 - 01.2026
Manager
Planned Parenthood
07.2010 - 08.2024
MA
Hamilton Health Center
11.2005 - 01.2006
Cook, Cashier (Front and Drive-Thru)
McDonalds
01.2003 - 02.2006
High School Diploma - undefined
Harrisburg High School
Medical Assistant Certificate - Medical Assistant
Thompson Institute