Carmen Gonzalez Hassett
Bayamon,PR
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
18
18
years of professional experience
Work History
Server
Cheesecake Factory Inc
08.2013 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Server
The Palm Restaurant
01.2006 - 04.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Arts - Communication
American University
Bayamon05.2009
Skills
Bilingual
Strong Communication skills
Food sales and promotion
Hospitality service expertise
Item promotion
Guest Engagement
Timeline
Server
Cheesecake Factory Inc
08.2013 - Current
Server
The Palm Restaurant
01.2006 - 04.2012
Bachelor of Arts - Communication
American University
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