Carmen Gutierrez
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Bank Teller
Wells Fargo
08.2024 - Current
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Educated customers about different types of banking services available at the branch.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
Booth Manager
Vallarta Supermarket
07.2021 - 05.2023
- Ensured that all booth personnel were properly trained on product knowledge, sales techniques, and customer service protocols.
- Accurately completed customer transactions, including money transfers, payments and currency exchanges.
- Provided customers with information on products and services offered by Money Gram.
- Balanced daily cash drawer totals at the end of each shift.
- Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
Education
Associate of Arts - Police Science and Liberal Arts
Bakersfield College
Bakersfield, CA03-2022
Bachelor of Arts -
California State University - Bakersfield
Bakersfield, CASkills
- Time management proficiency
- Efficient Cash Transactions
- Customer Needs Assessment
- Customer Relationship Management
- Strategic Planning
- Resilience Under Pressure
Timeline
Bank Teller
Wells Fargo
08.2024 - Current
Booth Manager
Vallarta Supermarket
07.2021 - 05.2023
Associate of Arts - Police Science and Liberal Arts
Bakersfield College
Bachelor of Arts -
California State University - Bakersfield
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