CARMEN GUZMÁN Acevedo
Spring Hope,UNITED STATES
Summary
Efficient Floor Associate known for productivity and ability to complete tasks swiftly and accurately. Skilled in inventory management, customer service, and sales support. Possess strong organizational, bilingual communication, and problem-solving skills which enable success in fast-paced retail environments.
Overview
8
8
years of professional experience
Work History
QUALITY ASSURANCE REPRESENTATIVE
Tranzact Insurance Solutions
Remote-Spring Hope, NC
09.2025 - 03.2026
- Reviewed recorded phone calls between insurance agents and clients to assess and enhance service quality.
- Provided outstanding customer service while following company policies, Medicare guidelines, and compliance requirements.
- Ensured accuracy and productivity in reviewing high volumes of recorded interactions, supporting overall service excellence.
- Assessed English and Spanish calls, converting notes when required.
SHIPPING ASSISTANT
Concept Fusion
Middlesex, NC
11.2022 - 08.2025
- Manage daily shipments, enhancing speed and precision with effective teamwork.
- Resolve logistical issues collaboratively, ensuring seamless operations.
- Maintain office cleanliness to support a productive work environment.
FLOOR ASSOCIATES
Tjmaxx
Knightdale, NC
03.2022 - 10.2022
- Worked seamlessly with team members to handle high-volume periods, ensuring smooth operations and customer satisfaction during peak hours.
- Meticulously organized merchandise displays, enhancing visual appeal and driving sales. Accurately processed transactions and managed cash handling.
Bakery Assistant
Lowes Foods
Knightdale, North Carolina
01.2022 - 03.2022
- Collaborated with team to maintain high food quality and safety standards.
- Managed inventory effectively, reducing waste and optimizing resource use.
- Decorated cakes, cupcakes, and pastries for Lowes Foods bakery display cases
LIVE CHAT AGENT
OutPLEX
Santo Domingo, Dominican Republic
02.2020 - 11.2020
- Managed multiple chats simultaneously, maintaining high service standards.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
FRAUD ANALYST
Cre8
Santo Domingo, Dominican Republic
07.2018 - 08.2019
- Provided bilingual support for Signifyd, enhancing client communication and satisfaction.
- Analyzed extensive data sets to identify fraud patterns, improving detection accuracy.
- Contributed to team efforts in fraud prevention, achieving measurable security improvements.
Education
BASIC CULINARY ARTS DIPLOMA -
Dominico Americano
Santo Domingo, Dominican Republic03-2017
HIGH SCHOOL DIPLOMA -
King's Christian School
Santo Domingo, Dominican Republic07-2016
Skills
- Customer Service, Quality assurance
- Effective communication,Attention to detail
- Multitasking, Problem solving, Reliability
- Team collaboration, Complaint Resolution
LANGUAGES
English (Highly proficient), Spanish (Native).
Timeline
QUALITY ASSURANCE REPRESENTATIVE
Tranzact Insurance Solutions
09.2025 - 03.2026
SHIPPING ASSISTANT
Concept Fusion
11.2022 - 08.2025
FLOOR ASSOCIATES
Tjmaxx
03.2022 - 10.2022
Bakery Assistant
Lowes Foods
01.2022 - 03.2022
LIVE CHAT AGENT
OutPLEX
02.2020 - 11.2020
FRAUD ANALYST
Cre8
07.2018 - 08.2019
BASIC CULINARY ARTS DIPLOMA -
Dominico Americano
HIGH SCHOOL DIPLOMA -
King's Christian School