Carmen Haynes
Pinson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Blue Cross and Blue Shield Alabama
Hoover, AL
07.2025 - Current
- Resolved customer issues efficiently through effective communication and problem-solving techniques.
- Supported administrative tasks, including data entry and management of patient records.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Manager
It's Fashion Metro
Roebuck, Al
08.2024 - Current
- Managed inventory levels, optimizing stock replenishment to meet customer demand.
- Trained and mentored staff, fostering a collaborative team environment.
- Resolved customer inquiries efficiently, enhancing overall shopping experience and satisfaction.
- Coordinated scheduling and staffing to ensure adequate coverage during peak hours.
Credit Card Customer Service Representative
Iconma LLC Contractor With TD Bank
Remote
10.2024 - 04.2025
- Resolved customer inquiries regarding credit card transactions and account management.
- Provided support for dispute resolution related to fraudulent charges or transaction errors.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Processed recurring automated payments and credit card payments.
Premier Credit Card Specialist
Wells Fargo
Lakeshore, Al
05.2021 - 06.2024
- Educated clients on credit card features, benefits, and responsible usage to improve financial literacy.
- Resolved complex customer inquiries regarding account discrepancies, enhancing overall satisfaction and retention rates.
- Built strong relationships with customers to increase retention and loyalty.
- Analyzed customer feedback data to identify areas for improvement, implementing changes as needed to enhance the overall client experience.
1st Assistant Manger
Citi Trends
Crestwoord, Al
09.2018 - 05.2021
- Collaborated with upper management on strategic planning initiatives for overall store performance.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
Education
High School Diploma -
LaFayette High School
Lafayette, AL05-2002
No Degree -
Southern Union
Wadley, AL05-2004
No Degree -
Jacksonville State University
Jacksonville, Alabama, AL05-2008
Skills
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint resolution
Timeline
Customer Service Representative
Blue Cross and Blue Shield Alabama
07.2025 - Current
Credit Card Customer Service Representative
Iconma LLC Contractor With TD Bank
10.2024 - 04.2025
Manager
It's Fashion Metro
08.2024 - Current
Premier Credit Card Specialist
Wells Fargo
05.2021 - 06.2024
1st Assistant Manger
Citi Trends
09.2018 - 05.2021
High School Diploma -
LaFayette High School
No Degree -
Southern Union
No Degree -
Jacksonville State University