Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant
Carmen Irizarri Toledo

Carmen Irizarri Toledo

Centerton,AR

Summary

Seasoned Asset Protection Coach with a robust history at Walmart, excelling in risk management and security management. Spearheaded initiatives reducing theft and loss, enhancing store safety, and driving strategic asset protection. Skilled in data analysis and emergency preparedness, I blend investigative prowess with strong leadership to safeguard assets and ensure regulatory compliance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Asset Protection Coach

Walmart
Austin, TX
01.2024 - 10.2024
  • Directly responsible for all Supply Chain Operations.
  • Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
  • Investigated suspicious activities that may lead to internal and external fraud or theft.
  • Conducted thorough investigations of theft-related issues, compliance and ethics issues, and safety issues, with the potential to negatively impact company operations and objectives.
  • Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
  • Provided guidance and assistance in resolving disputes between customers or employees.
  • Participated in external law enforcement initiatives targeting organized retail crime rings.
  • Conducted audits of store inventory to detect any discrepancies in stock levels.
  • Trained personnel on proper asset protection procedures and techniques.
  • Implemented customer and associate safety protocol to promote asset security.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Analyzed data from the IRR & P&L to identify areas of risk or potential shrinkage.

Market Asset Protection Manager

Walmart
Albuquerque, NM
10.2021 - 12.2023
  • Developed and implemented strategies to reduce the risk of theft, loss, or damage to merchandise in all areas of the stores.
  • Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
  • Collaborated with law enforcement to resolve escalated situations.
  • Increased apprehensions and apprehension dollars by motivating and coaching direct reports for optimum productivity and performance.
  • Assisted Loss Prevention personnel with investigations as needed.
  • Created training programs for new employees on proper security procedures.
  • Coordinated activities with outside vendors providing asset protection services.
  • Conducted investigations into any suspicious activity related to shoplifting, employee theft, fraud, or other violations of company policies.
  • Analyzed data from security systems and surveillance cameras to identify trends in incidents and develop prevention plans accordingly.
  • Participated in safety meetings with store management teams to ensure compliance with government regulations and corporate policy standards.
  • Managed incident reports and documentation for legal purposes.
  • Performed regular audits of store locations to identify potential risks or vulnerabilities that could lead to loss or damage of assets.
  • Collaborated with local law enforcement agencies on cases involving potential criminal prosecution.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Asset Protection Coach

Walmart
Austin, Sprindale, PR, Texas, Arkansas, Puerto Rico
03.2012 - 10.2021
  • Directly responsible for all Supply Chain Operations.
  • Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
  • Investigated suspicious activities that may lead to internal and external fraud or theft.
  • Conducted thorough investigations of theft-related issues, compliance and ethics issues, and safety issues, with the potential to negatively impact company operations and objectives.
  • Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
  • Provided guidance and assistance in resolving disputes between customers or employees.
  • Participated in external law enforcement initiatives targeting organized retail crime rings.
  • Conducted audits of store inventory to detect any discrepancies in stock levels.
  • Trained personnel on proper asset protection procedures and techniques.
  • Implemented customer and associate safety protocol to promote asset security.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Analyzed data from the IRR & P&L to identify areas of risk or potential shrinkage.

Education

BBA - Accounting

University of Puerto Rico
Mayaguez, PR
05-1997

MBA - Human Resources Management

University of Phoenix
Puerto Rico

Ammunition Specialist -

United States Army Reserve
Puerto Rico

Skills

  • Emergency preparedness
  • Investigation support
  • Risk management
  • Investigation techniques
  • Data analysis
  • Internal audits
  • Regulatory compliance
  • Action plan development

Certification

  • Interview and Interrogation Techniques-Wicklander-Zulawski & Associates
  • CPI Certified Instructor

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Asset Protection Coach

Walmart
01.2024 - 10.2024

Market Asset Protection Manager

Walmart
10.2021 - 12.2023

Asset Protection Coach

Walmart
03.2012 - 10.2021

BBA - Accounting

University of Puerto Rico

MBA - Human Resources Management

University of Phoenix

Ammunition Specialist -

United States Army Reserve

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Carmen Irizarri Toledo