Summary
Overview
Work History
Education
Skills
English and Spanish
Languages
Timeline
Generic

Carmen Jimenez

Piscataway,NJ

Summary

Accomplished Team Leader at Westat Research, adept in fostering teamwork and collaboration, and enhancing productivity through efficient work processes. Demonstrated expertise in problem-solving and attention to detail, significantly improving team performance and data accuracy. Proven track record in achieving high customer satisfaction at Golden Chicken, leveraging strong organizational and active listening skills. Bi-lingual English and Spanish.

Overview

34
34
years of professional experience

Work History

Team Leader

Westat Research
01.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Data Collector

Westat Research
01.2006 - 01.2022
  • Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
  • Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
  • Continuously updated personal knowledge base with latest technological advancements related to the field of Data Collection.
  • Enhanced data accuracy by conducting thorough field research and collecting precise data points.
  • Ensured high-quality data acquisition by strictly following guidelines and maintaining meticulous attention to detail.
  • Collaborated with team members on various projects, ensuring consistent data collection methods and protocols.
  • Conducted surveys and documented all responses.
  • Safeguarded compliance with all regulations governing the collection, storage, and use of collected information.

Customer Service Manager

Golden Chicken
03.1990 - 12.1999
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Education

Technical Degree in Computer Knowledge - Computer And Basic Accounting

Technical Institute of Technology
Highland Park, NJ
05.2001

High School Diploma -

Dunellen High School
Dunellen, NJ
06.1989

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team Supervision
  • Documentation And Reporting
  • Overseeing Daily Activities
  • Giving Constructive Feedback
  • Client Service

English and Spanish

Fluent speaking, reading and writing both English and Spanish.

Languages

English
Native or Bilingual

Timeline

Team Leader

Westat Research
01.2022 - Current

Data Collector

Westat Research
01.2006 - 01.2022

Customer Service Manager

Golden Chicken
03.1990 - 12.1999

Technical Degree in Computer Knowledge - Computer And Basic Accounting

Technical Institute of Technology

High School Diploma -

Dunellen High School

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Carmen Jimenez