Carmen Laborde
Austin,Tx
Summary
I bring a strong sense of organization and a dedicated work ethic coupled with exceptional interpersonal skills. I have over 10 years of customer service and Im extremely skilled in customer satisfaction. Thriving in both independent and high-pressure settings, I am confident that my experience and expertise position me as a valuable addition to the team.
Overview
10
10
years of professional experience
Work History
PATIENT COORDINATOR
Northwest Psychiatry
Austin, Tx
05.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Managed patient registration process, accurately collecting and updating crucial medical information
- Collaborated with healthcare providers to coordinate patient care and optimize treatment outcomes
- Responded to patient inquiries, providing information on medical services and insurance coverage.
- Coordinated patient appointments, ensuring efficient scheduling and excellent customer service
SHIFT LEAD
Toasted Yolk Café
Cedar Park, Tx
07.2022 - 11.2022
- Verify identification and age compliance of customers
- Assist in creating staff schedules and sections
- Process customer payments and maintain tabs throughout shifts
- Ensure cleanliness of the bar area and bar utensils
- Make recommendations based on customer preferences
- Cultivate relationships with regular customers for a positive atmosphere
- Manage bar stock and verify deliveries.
SUBSTITUTE TEACHER
Altamira Private School
Austin, Tx
08.2020 - 05.2022
- Developed strong communication and organizational skills while liaising with school staff
- Adapted teaching methods to suit different grade levels and subject areas
- Gained experience in managing classroom dynamics and facilitating student learning
- Followed lesson plans to create a cohesive learning experience
- Managed the classroom to encourage student participation and maintain a positive environment
- Adapted teaching methods to individual student needs
- Supervised students in various settings
- Grade papers, file work, and organize workspaces for teachers.
CAMP COUNSELOR
CG Victory
Austin, Dallas, Waco, Tx
06.2018 - 08.2020
- Led daily activities and games for groups of children aged 7-17 at summer camp
- Assisted in planning and organizing outdoor adventures and team-building exercises
- Created a safe and inclusive environment for campers to learn and grow
- Communicated effectively with parents regarding camper progress and any concerns or issues.
Education
HIGHSCHOOL -
Rouse High School
12.2019
Skills
- Outstanding verbal communication
- Strong customer service
- Fast Learner
- Highly dependable
- Self-motivated
- Patient Care and Education
- Electronic Records Management
- Office Administration
- Appointment Scheduling
- Parent Communication
- Discussion Facilitation
- Results-Focused
Timeline
PATIENT COORDINATOR
Northwest Psychiatry
05.2023 - Current
SHIFT LEAD
Toasted Yolk Café
07.2022 - 11.2022
SUBSTITUTE TEACHER
Altamira Private School
08.2020 - 05.2022
CAMP COUNSELOR
CG Victory
06.2018 - 08.2020
HIGHSCHOOL -
Rouse High School
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